Custody Services Senior VP: Client Excellence Leader

The Citco Group Limited; Cork; On-site; EUR 100,000 - 140,000; Full time

Job summary

Citco in Ireland seeks a senior Custody Services leader to oversee client delivery, risk and onboarding for complex fund structures. You will partner with senior operations teams to ensure high standards and timely client reporting.

The role requires 10+ years in financial services, strong knowledge of hedge fund accounting, and proven leadership. Based in Cork, the role offers a collaborative environment and opportunities to shape client experience.

Qualifications

• Bachelor or master level degree in accounting, finance, economics or professional accounting designation (ACA, CIMA, ACCA).
• 10+ years experience in Financial Services, preferably with exposure to Product Control, Operations, Custody or Fund Accounting environments.
• Formal 5-7 years’ experience in a leadership capacity managing people.
• Strong technical knowledge of Hedge Fund Accounting, Investor Relations and Custody.
• Good understanding of Financial Markets / Fund Services Business.
• Exposure to systems implementations and workflow initiatives.
• Ability to adapt to change.
• Proven managerial capabilities with risk awareness.

Responsibilities

• Oversee client service delivery and monitor service provision for key clients.
• Formulate and implement key client service programs.
• Liaise with internal operations to ensure awareness of client requirements.
• Visit clients periodically to evaluate service quality and priorities.
• Represent Custody in new business pitches and client presentations.
• Review and support new client mandates, including RFP analysis.
• Forecast FTE and resources to support onboarding and growth.
• Assist in resolving complex client issues.
• Run escalation and complaints management within the team.
• Train and assist Senior Account Managers in their teams.
• Review procedures and supervise adherence within the department.
• Participate in client conference calls and reporting deadlines.
• Manage ongoing risk assessment of funds under administration.
• Identify issues and propose company-wide solutions for high-risk projects.
• Responsible for Operational Risk reporting and project work related to Citco Custody.

Skills

Leadership

Client service

Risk management

Financial markets knowledge

Project management

Adaptability

People management

Stakeholder communication

Education

Bachelor or Master in accounting/finance

Professional designation (ACA, CIMA, ACCA)

Job description

Citco in Ireland seeks a senior Custody Services leader to oversee client delivery, risk and onboarding for complex fund structures. You will partner with senior operations teams to ensure high standards and timely client reporting.

The role requires 10+ years in financial services, strong knowledge of hedge fund accounting, and proven leadership. Based in Cork, the role offers a collaborative environment and opportunities to shape client experience.