Client Services Investment Operations

Northern Trust Corp; Limerick; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Northern Trust in Limerick is seeking an experienced Custody Client Service professional to own delivery for assigned client(s) and manage relationships across internal teams and external partners. The role entails proactive communication, issue resolution, and adherence to regulatory controls.

You will typically lead service reviews, monitor SLAs, and drive client satisfaction while upholding REMS, CASS and MiFID II requirements across the team.

Qualifications

• Proven experience within Fund Services (preferably Custody).
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Responsibilities

• Ownership of Custody Relationship for assigned client(s).
• Point of consultation for all client queries including investigation and resolution work
• Initiates frequent, proactive communication with internal and external clients.
• Leads / Conducts Service Reviews.
• Structured daily tasks and checklists to be completed and signed off
• Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. operational teams, trustees, external advisors, consultants, etc.
• Track service & delivery results against project plans and SLD (Service Level Delivery)
• Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
• Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service to clients.
• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
• Represent Custody Client Service at internal forums
• Assist with the development of junior colleagues within the department by sharing knowledge and expertise
• Identify recurrent issues and bring to resolution
• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

Skills

Fund Services experience

Securities industry knowledge

Microsoft Office

Leadership

Interpersonal skills

Communication

Inclusive teamwork

Client strategy understanding

Process improvement

Proactiveness

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department

Limerick’s Custody Client Service team are responsible for 650+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.

Based in Limerick, the successful candidate will be responsible for developing and maintaining client relationships internally & externally. The role entails working as an individual within a team environment with responsibility of owning the service delivery to significant client or clients. The successful candidate will own all aspects of service delivery to ensure we exceed our client expectations for all custody queries. The individual should have transferrable skills that will add value to the Custody Client Service team.

Key responsibilities of the role include:

• Ownership of Custody Relationship for assigned client(s).
• Point of consultation for all client queries including investigation and resolution work
• Initiates frequent, proactive communication with internal and external clients.
• Leads / Conducts Service Reviews.
• Structured daily tasks and checklists to be completed and signed off
• Adherence to departmental controls with an emphasis on REMS, CASS and MIFID II requirements
• Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. operational teams, trustees, external advisors, consultants, etc.
• Track service & delivery results against project plans and SLD (Service Level Delivery)
• Attend to all aspects of service delivery, from daily client deliverables, all client custody queries, internal queries, new product and process and any process relating to clients under your remit.
• Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
• Manage the overall service to client(s) with goal of delivering proactive, unparalleled client service to clients.
• Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
• Represent Custody Client Service at internal forums
• Assist with the development of junior colleagues within the department by sharing knowledge and expertise
• Identify recurrent issues and bring to resolution
• Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

Skills/Qualifications

• Proven experience within Fund Services (preferably Custody)
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. All employment decisions will be made in a non-discriminatory manner.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)