CRM Data & Insights Officer, Fundraising, Dublin

Focus Ireland; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

Focus Ireland in Dublin is seeking a CRM Data & Insights Officer to lead reporting, Power BI dashboards, CRM administration and data quality initiatives across fundraising and advocacy.

You will drive evidence-based decision making, develop data models, analytics and forecasting, and train staff on CRM and reporting tools. The role requires experience in BI/CRM, strong Excel skills, GDPR knowledge and charity sector exposure.

Qualifications

• 3+ years experience in CRM, business intelligence, reporting or data analysis roles.
• Strong Power BI dashboard development and data visualisation experience.
• Experience analysing complex datasets and presenting actionable insights.
• Advanced Excel skills and strong stakeholder management capabilities.
• Knowledge of GDPR and data governance principles.
• Experience with Microsoft Dynamics 365 (Desirable).
• Power Query and data modelling experience (Desirable).
• Experience within a charity, fundraising or membership environment (Desirable).

Responsibilities

• Design, build and maintain Power BI dashboards, KPI scorecards and automated reports.
• Develop and maintain data models, datasets and visualisations for fundraising and operational teams.
• Produce campaign performance reporting, donor analysis, retention analysis and forecasting.
• Support users in marketing platform activities, from the identification of target audiences and data selection to the journey mapping and automation of communications.
• Manage Microsoft Dynamics CRM and the integration marketing platform and act as key liaison with external suppliers.
• Maintain high levels of data integrity, governance and GDPR compliance.
• Deliver user training and support adoption of CRM and reporting tools.
• Gather reporting requirements and translate business needs into technical solutions.
• Support budgeting, financial analysis and performance modelling.

Skills

Power BI

Excel

Data visualization

Stakeholder management

Data governance

GDPR knowledge

Tools

Microsoft Dynamics 365

Power Query

Data modelling

Job description

CRM Data & Insights Officer, Fundraising, Dublin

Location: Dublin

Contract: Full Time, Permanent

The purpose of this job is to will lead the development of reporting, Power BI dashboards, CRM administration, data quality initiatives and insight generation across fundraising and advocacy. The role will drive evidence-based decision making and maximise the value of supporter data.

What you will do:

• Design, build and maintain Power BI dashboards, KPI scorecards and automated reports.
• Develop and maintain data models, datasets and visualisations for fundraising and operational teams.
• Produce campaign performance reporting, donor analysis, retention analysis and forecasting.
• Support users in marketing platform activities, from the identification of target audiences and data selection to the journey mapping and automation of communications.
• Manage Microsoft Dynamics CRM and the integration marketing platform and act as key liaison with external suppliers.
• Maintain high levels of data integrity, governance and GDPR compliance.
• Deliver user training and support adoption of CRM and reporting tools.
• Gather reporting requirements and translate business needs into technical solutions.
• Support budgeting, financial analysis and performance modelling.

What you will need:

• 3+ years experience in CRM, business intelligence, reporting or data analysis roles.
• Strong Power BI dashboard development and data visualisation experience.
• Experience analysing complex datasets and presenting actionable insights.
• Advanced Excel skills and strong stakeholder management capabilities.
• Experience working with, and upskilling, a range of system user ability levels.
• Knowledge of GDPR and data governance principles.
• Experience with Microsoft Dynamics 365. (Desirable)
• Power Query and data modelling experience. (Desirable)
• Experience within a charity, fundraising or membership environment. (Desirable)
• Focus Ireland is an equal opportunities employer
• #FI3