Corporate Trust Operations Associate - Ireland

M&T Bank; Dublin; On-site; EUR 42,000 - 66,000; Full time

Job summary

M&T Bank in Dublin, Ireland, is seeking an analyst to provide in-depth operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

You will analyze account details, process new setups and transfers, support projects, train junior staff, and help resolve complex discrepancies while upholding regulatory standards and delivering a consistent, high-quality client experience.

Qualifications

• Bachelor’s degree with at least 1 year of relevant experience.
• Strong analytical skills.
• Strong problem-solving skills.
• Strong written and verbal communication.
• Detail-oriented and accurate.

Responsibilities

• Analyze and interpret Corporate Trust account details and documentation to ensure timely processing.
• Process new account setups, adjustments, transfers and payments with accuracy.
• Provide support on projects by executing defined test plans.
• Assist with training of less experienced personnel.
• Research and resolve complex operational discrepancies with bondholders and partners.
• Collaborate with stakeholders to improve system functionality and processes.
• Ensure regulatory deadlines and department guidelines are met.
• Identify risk-related issues and escalate to management when needed.
• Develop understanding of the business to resolve issues and maintain client relationships.
• Adhere to risk and regulatory standards and internal controls.

Skills

Analytical

Problem-solving

Communication

Detail-oriented

Education

Bachelor’s degree

5 years education/experience

Job description

Overview:

Provides in-depth operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities:

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
• Provide support on projects impacting the Corporate Trust Operations team by executing defined test plans.
• Assist with training of less experienced personnel.
• Research and resolve complex operational and/or calculation discrepancies in response from bondholders and business partners.
• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
• Communicate with bondholders and business partners in response to their inquiries.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor’s degree and a minimum of 1 year’s relevant experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 year’s relevant experience
• Strong analytical skills
• Strong problem-solving skills
• Strong written and verbal communication skills
• Detail-oriented

Education and Experience Preferred:

• Financial services internship or experience
• Securities knowledge
• Ability to work under time constraints while maintaining accuracy
• Strong organizational skills
• Ability to partner with various stakeholdersStrong interpersonal skills with ability to set examples for others

Location

Dublin, Ireland