Corporate Trust Operations Associate - Ireland

Wilmington Trust; Dublin; On-site; EUR 40,000 - 56,000; Full time

Job summary

Wilmington Trust in Dublin, Ireland is seeking a detail-oriented Operations professional to support Corporate Trust activities. You will analyze account details, process new setups and adjustments, and assist in testing and training.

The role emphasizes accuracy, regulatory adherence, and collaborative problem solving. Perfect for candidates with a Bachelor's degree and at least 1 year of relevant experience, or a combined 5 years of education and work background.

Qualifications

• Bachelor's degree and a minimum of 1 year relevant experience, or in lieu of a degree, a combined minimum of 5 years higher education and/work experience, including a minimum of 1 years' relevant experience
• Strong analytical skills
• Strong problem‑solving skills
• Strong written and verbal communication skills
• Detail‑oriented

Responsibilities

• Analyze and interpret Corporate Trust account details and incoming documentation to ensure timely and accurate transaction processing
• Process new account setups, adjustments, transfers of ownership and/or payments with data entry for Corporate Trust customers
• Support projects by executing defined test plans
• Assist with training of less experienced personnel
• Research and resolve complex operational discrepancies in response from bondholders and partners
• Collaborate with stakeholders to assess system functionality and provide solutions for special processing needs
• Ensure regulatory deadlines and department guidelines are met for operational processing
• Identify processing issues and opportunities for control improvements
• Communicate with bondholders and business partners in response to inquiries
• Develop understanding of the business to identify and resolve issues impacting operations
• Adhere to risk and regulatory standards and escalate risk issues when needed
• Promote an environment aligned with the company brand
• Maintain internal controls and respond to audit points and regulator findings
• Complete other related duties as assigned

Skills

Analytical skills

Problem-solving

Written and verbal communication

Detail-oriented

Education

Bachelor's degree

1 year relevant experience

Job description

Overview

Provides in-depth operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
• Provide support on projects impacting the Corporate Trust Operations team by executing defined test plans.
• Assist with training of less experienced personnel.
• Research and resolve complex operational and/or calculation discrepancies in response from bondholders and business partners.
• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
• Communicate with bondholders and business partners in response to their inquiries.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• Bachelor's degree and a minimum of 1 years' relevant experience, or in lieu of a degree, a combined minimum of 5 years' higher education and/work experience, including a minimum of 1 years' relevant experience
• Strong analytical skills
• Strong problem‑solving skills
• Strong written and verbal communication skills
• Detail‑oriented

Education and Experience Preferred

• Financial services internship or experience
• Securities knowledge
• Ability to work under time constraints while maintaining accuracy
• Strong organizational skills
• Ability to partner with various stakeholders
• Strong interpersonal skills with ability to set examples for others

Location

Dublin, Ireland