Corporate Trust Operations Associate - Ireland

M&T Bank Corporation; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

M&T Bank Corporation in Dublin seeks an Operations Associate for Corporate Trust to analyze account details and process new setups, ensuring timely transactions for bondholders and internal partners.

The role emphasizes accuracy, strong analytical and communication skills, and collaboration across teams to meet regulatory deadlines and deliver a reliable client experience.

Qualifications

• Bachelor's degree and a minimum of 1 year’s relevant experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and work experience, including a minimum of 1 year’s relevant experience.
• Strong analytical skills.
• Strong problem-solving skills.
• Strong written and verbal communication skills.
• Detail-oriented.

Responsibilities

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.
• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.
• Provide support on projects impacting the Corporate Trust Operations team by executing defined test plans.
• Assist with training of less experienced personnel.
• Research and resolve complex operational and/or calculation discrepancies in responses from bondholders and business partners.
• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for approval to increase efficiency.
• Communicate with bondholders and business partners in response to their inquiries.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the company's risk and regulatory standards, policies and controls in accordance with the company's risk appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Strong analytical skills

Strong problem-solving skills

Strong written and verbalcommunication

Detail-oriented

Education

Bachelor's degree or equivalent experience

Financial services internship or experience (preferred)

Job description

Overview

Provides in-depth operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities

• Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.


• Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.


• Provide support on projects impacting the Corporate Trust Operations team by executing defined test plans.


• Assist with training of less experienced personnel.


• Research and resolve complex operational and/or calculation discrepancies in responses from bondholders and business partners.


• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.


• Ensure regulatory deadlines and department guidelines are met for operational processing to protect company interests and retain and expand customer relationships.


• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for approval to increase efficiency.


• Communicate with bondholders and business partners in response to their inquiries.


• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.


• Understand and adhere to the company's risk and regulatory standards, policies and controls in accordance with the company's risk appetite.


• Identify risk‑related issues needing escalation to management.


• Promote an environment that supports belonging and reflects the M&T Bank brand.


• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


• Complete other related duties as assigned.

Education and Experience Required

• Bachelor's degree and a minimum of 1 year’s relevant experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and work experience, including a minimum of 1 year’s relevant experience.


• Strong analytical skills.


• Strong problem‑solving skills.


• Strong written and verbal communication skills.


• Detail‑oriented.

Education and Experience Preferred

• Financial services internship or experience.


• Securities knowledge.


• Ability to work under time constraints while maintaining accuracy.


• Strong organizational skills.


• Ability to partner with various stakeholders.


• Strong interpersonal skills with ability to set examples for others.

Physical Requirements

Location: Dublin, Ireland.

Equal Employment Opportunity Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.