Contact Centre Agent- Part Time-1

Europcar España; Dublin; On-site; EUR 20,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

22 days annual leave

Medical refund scheme

Enhanced sick pay

Pension scheme

Maternity/Paternity benefits

Hubex discounts

Life Assurance x2

Employee Assistance Programme

Career development

Flu vaccination voucher

Bike to Work

Job summary

Europcar Mobility Group is seeking a part-time Contact Centre Agent at our Head Office in Dublin to deliver exemplary customer service for GoCar and Europcar brands. You will respond to inquiries by phone, email, and chat, and work within a dynamic team to meet performance targets.

The role requires strong communication skills, fluency in English, and the ability to multitask while using in-house systems and MS Office. A positive, team-oriented approach is essential.

Qualifications

• Minimum customer service experience; strong communication and empathy.
• Ability to meet targets and work in a fast-paced environment.
• Fluent English; second language is a plus but not essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Provide accurate product and policy information to customers.
• Collaborate with colleagues to ensure seamless service delivery and timely resolutions.
• Maintain up-to-date knowledge of procedures and systems.

Skills

Customer service

Sales skills

English fluency

Communication

Multitasking

Problem solving

Team player

Tools

MS Office

Job description

## Contact Centre Agent- Part Time-1Solicitarremote type: Régimen de oficina totallocations: Dublintime type: A tiempo parcialposted on: Publicado hoyjob requisition id: JR113488**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description****Contact Centre Agent- Head Office- Santry, Dublin 9.**Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process. **Benefits:*** Competitive Salary* Twenty-two days annual leave* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities:*** Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates.* Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.* Collaborate with team members and other departments to ensure seamless customer service delivery.* Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.* Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics.* Daily use of various in-house and external systems.* Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.* Undertaking ad-hoc duties.**Your Skills:*** Customer Service focused candidates with previous experience in a Contact Centre environment* Strong Sales skills* Strong ability to meet targets* Must be fluent in English – 2nd language advantageous but not essential* Excellent communication skills – both written and verbal* Excellent administrative skills* Full working knowledge of MS Office* Problem solving and numerical skills* Strong ability to multitask in a busy environment* Ability to highlight trends and issues* 37.5 hour working week Monday to Sunday.* Be a team player with the ability to work on your own initiative**Why Choose Europcar?**We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\* We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.**Europcar Mobility Group** is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com