Contact Centre Agent- Part Time-1

Europcar Group; Dublin; On-site; EUR 29,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

22 days annual leave

Medical refund

Pension scheme

Maternity/Paternity benefits

Hubex discounts

Life Assurance

Employee Assistance Programme

Career development

Vaccination voucher

Bike to Work

Job summary

Europcar Mobility Group is seeking a Contact Centre Agent at our Head Office in Santry, Dublin 9. You will handle customer inquiries across phone, email and chat, delivering a world-class service for GoCar and Europcar brands.

The role emphasizes accuracy, product knowledge, and teamwork within a fast-paced environment. The position requires strong communication skills in English, the ability to meet targets, and proficiency with MS Office.

Qualifications

• Customer-focused with experience in a contact centre.
• Strong sales skills and ability to meet targets.
• Excellent written and verbal communication in English.
• Good administrative and numerical skills.
• Proficient with MS Office and internal systems.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with empathy and professionalism.
• Provide accurate information about products, services, orders and account inquiries.
• Collaborate with team and other departments to ensure seamless service delivery.
• Stay up-to-date on product knowledge, policies, and procedures to advise customers accurately.
• Meet or exceed performance targets including response times, resolutions, and customer satisfaction.
• Use internal and external systems daily and adhere to company guidelines.
• Undertake ad-hoc duties as required.

Skills

Customer service

Sales skills

English fluency

MS Office

Communication

Numerical skills

Team player

Tools

MS Office

Job description

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description: Contact Centre Agent - Head Office - Santry, Dublin 9

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Benefits

• Competitive Salary
• Twenty-two days annual leave
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates.
• Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.
• Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics.
• Daily use of various in-house and external systems.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Undertaking ad-hoc duties.

Your Skills

• Customer Service focused candidates with previous experience in a Contact Centre environment
• Strong Sales skills
• Strong ability to meet targets
• Must be fluent in English – 2nd language advantageous but not essential
• Excellent communication skills – both written and verbal
• Excellent administrative skills
• Full working knowledge of MS Office
• Problem solving and numerical skills
• Strong ability to multitask in a busy environment
• Ability to highlight trends and issues
• 37.5 hour working week Monday to Sunday.
• Be a team player with the ability to work on your own initiative

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !