Rental Sales Agent

Executive Trust Limited; Athlone; On-site; EUR 24,000 - 36,000; Part time

Benefits offered by this job

Competitive Salary

Monthly uncapped commission

Medical refund scheme

Enhanced statutory sick pay

Employer pension contribution 1.5%

Enhanced Maternity/Paternity benefits

Bike to Work Scheme

Life Assurance x2

Job summary

Europcar Mobility Group is seeking a Customer Service Representative to join our Athlone team. You will be the frontline for a world-class rental experience, handling inquiries, processing bookings, and guiding customers through the rental journey.

In a fast-paced, customer-centric environment, you will work with a supportive team, maintain high service standards, and upsell optional extras while adhering to company policies and safety guidelines.

Qualifications

• Fluent English written and spoken.
• Full clean B driver’s licence (min 2 years).
• Ability to meet targets in a fast-paced environment.
• Strong communication and IT skills including MS Excel/Word.

Responsibilities

• Provide superior customer service and identify customer needs.
• Advise and upsell optional extras based on customer requirements.
• Address customer inquiries via phone and email professionally.
• Close rental agreements for returning customers.
• Maintain up-to-date product knowledge and company policies.
• Adhere to safety guidelines and health and safety practices.
• Handle ad hoc duties as required.
• Work as part of a team with a customer-centric approach.

Skills

Meet targets

Team player

Customer service

IT skills

Excel

Word

Driver licence

Fluent English

Job description

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Customer Service Representative- Athlone Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Representative to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Customer Service Representative you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Key Responsibilities

• Provide superior customer service while identifying and prioritising customer needs.
• Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
• Address all customer needs with professionalism and confidence.
• Respond to all telephone and email inquiries in a friendly and helpful manner.
• Closing Rental Agreements for returning customers.
• Stay up-to-date on product knowledge.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties as required.

Benefits

• Competitive Salary
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• Occupational Pension: Employer contribution 1.5%, employee contribution 2%
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Your Skills

• Ability to meet set targets.
• Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
• Strong communicator with attention to detail and engaging personality.
• Some Automotive fleet or technical experience is an advantage.
• Customer focused background with a natural sales ability.
• Team player with excellent attention to detail and ability to adapt in a fast paced environment.
• A Full clean B Drivers licence required min 2 years Driving.
• Fluent English is a must both written and verbal, second language is advantageous.

20 hour working week Monday to Saturday.

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can’t afford to buy a car, why not rent one when you need it?". His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !