Guest Concierge & Event Support Specialist

Salthill Hotel; Galway; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Company events

Food allowance

Training and development

Job summary

The Salthill Hotel in Galway is seeking a friendly Hotel Porter to welcome guests, assist with luggage, and guide them to rooms while sharing information about the hotel's facilities.

You will support functions and events, help set up spaces, and ensure the lobby and public areas are clean and well presented for guests and visitors.

A positive, professional, and flexible attitude is essential, with the ability to work evenings and weekends during busy periods.

Qualifications

• Strong interpersonal and customer service skills.
• Positive, professional, and approachable manner.
• Ability to carry out physical tasks (lifting, moving luggage).
• Flexible to work evenings, weekends and busy event schedules.

Responsibilities

• Greet guests warmly on arrival and assist with luggage.
• Escort guests to rooms and provide information on hotel facilities.
• Deliver excellent customer service and respond to guest requests promptly.
• Provide local knowledge on Galway attractions, transport, and amenities.
• Maintain cleanliness and presentation of lobby, entrance, and public areas.
• Assist with the setup and breakdown of event spaces (weddings, conferences, functions).
• Arrange furniture, staging, and equipment according to event plans.
• Ensure event rooms are clean, organised, and ready on time.
• Support the events team during functions to ensure smooth operations.
• Monitor and maintain presentation standards throughout events.

Skills

Interpersonal skills

Customer service

Professional demeanor

Flexibility

Job description

The Salthill Hotel in Galway is seeking a friendly Hotel Porter to welcome guests, assist with luggage, and guide them to rooms while sharing information about the hotel's facilities.

You will support functions and events, help set up spaces, and ensure the lobby and public areas are clean and well presented for guests and visitors.

A positive, professional, and flexible attitude is essential, with the ability to work evenings and weekends during busy periods.