Concierge

Salthill Hotel; Galway; On-site; EUR 30,000 - 34,000; Full time

Job summary

The Salthill Hotel in Galway is seeking a professional Concierge to provide warm guest service while also handling hotel security duties in a dual-role position. You will be the first contact for guests and help maintain a safe, secure environment across the hotel.

The successful candidate will assist guests with luggage, directions and inquiries, monitor access, and respond to incidents. A valid Irish PSA Security Licence is essential.

Qualifications

• A valid Irish PSA Security Licence is essential.
• Experience in hospitality or concierge is desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Assist guests with luggage, directions, local recommendations and general enquiries.
• Monitor guest access and maintain a visible presence throughout the hotel.
• Carry out regular security patrols of the hotel and grounds.
• Respond appropriately to security incidents, emergencies and fire alarm activations.
• Liaise with hotel management when required.
• Ensure all security and health & safety procedures are followed.
• Assist with guest requests and support other departments as required.
• Maintain accurate incident and security logs.

Skills

Communication skills

Customer service

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing | Hospitality
Salary: Negotiable salary

The Salthill Hotel is seeking a professional, customer-focused Concierge to join our team. This is a dual-role position that combines exceptional guest service with hotel security responsibilities. The successful candidate will be the first point of contact for our guests while also helping to maintain a safe and secure environment throughout the hotel.

Key Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Assist guests with luggage, directions, local recommendations and general enquiries.
• Monitor guest access and maintain a visible presence throughout the hotel.
• Carry out regular security patrols of the hotel and grounds.
• Respond appropriately to security incidents, emergencies and fire alarm activations.
• Liaise with hotel management when required.
• Ensure all security and health & safety procedures are followed.
• Assist with guest requests and support other departments as required.
• Maintain accurate incident and security logs.

Requirements

• A valid Irish PSA Security License is essential.
• Previous experience in hospitality, concierge, hotel security or customer service is desirable.
• Excellent communication and interpersonal skills.
• Professional appearance and a courteous, approachable manner.
• Ability to remain calm under pressure and deal with challenging situations confidently.
• Strong observational skills and attention to detail.
• Flexibility to work days, evenings, weekends and public holidays.