Concierge (Hotel)

MURRAY PTE. LTD.; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on F&B and room rates in over 7000 hotels

Personalized learning & development opportunities

Yearly staycation at Garcha Group hotels

20% off food/alcohol bill at restaurants

Job summary

A boutique hotel group in Dublin seeks dedicated associates to handle guest check-ins, manage reservations, and ensure outstanding service. Responsibilities include processing payments, managing inquiries, and performing night audits. Ideal candidates will demonstrate excellent guest service skills, cash handling capabilities, and flexibility to adapt to various roles as needed. The role requires a professional demeanor and adherence to hotel policies.

Qualifications

• Excellent guest service skills required.
• Ability to handle cash and process payments accurately.
• Flexibility to work in various positions as needed.
• Strong communication skills necessary to assist guests.

Responsibilities

• Process guest check-ins and manage room assignments.
• Collect payments and assist with check-in/check-out procedures.
• Answer guest inquiries about services and attractions.
• Perform night audits during assigned shifts.
• Ensure compliance with hotel policies and privacy regulations.
• Maintain a professional and positive attitude during interactions.

Skills

Guest service excellence

Cash handling

Flexibility

Communication skills

Job description

Overview

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Willing to work in SHN environment during COVID-19.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.