Guest Service Executive - Front Office

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts on F&B and room rates

Access to personalized learning experiences

Yearly staycation in Garcha Group hotels

Discount at Garcha Group restaurants and bars

Job summary

SSG HOTELS PTE. LTD. in Dublin is looking for hospitality staff to handle guest check-ins, provide excellent customer service, and ensure compliance with hotel policies. You will assist guests with inquiries about services and local attractions while maintaining a positive attitude.

Ideal candidates have customer service experience and flexibility to assist in various roles, including cash handling. Join us for an exciting opportunity in a dynamic hospitality environment.

Qualifications

• Experience in a customer-facing role.
• Knowledge of hotel or hospitality operations.
• Ability to handle cash transactions.

Responsibilities

• Process guest check-ins and room assignments.
• Assist with payments and compliance with hotel policies.
• Answer inquiries about services and local attractions.
• Perform night audit and prepare reports.
• Maintain professional communication with guests.

Skills

Customer Service

Cash Handling

Communication

Flexibility

Education

High School Diploma or equivalent

Job description

Hotels

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.