Butler

MURRAY PTE. LTD.; Dublin; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at numerous hotels

Access to learning and development resources

Yearly staycation in any of the hotels

20% off food/alcohol bills at hotel restaurants

Job summary

A boutique hotel group located in Dublin is seeking candidates for guest service roles. Responsibilities include meeting and greeting guests, providing assistance with check-outs, and ensuring a high level of guest satisfaction through tailored services and coordination of requests. Ideal candidates will demonstrate excellent interpersonal skills and maintain grooming standards. This is an excellent opportunity to work in a dynamic team and deliver exceptional experiences to hotel guests.

Qualifications

• Must maintain a well-groomed appearance as per company standards.
• Must possess excellent interpersonal skills to greet and assist guests.

Responsibilities

• Meet and greet guests upon arrival and farewell.
• Assist with check-out procedures ensuring guest satisfaction.
• Respond to guest preferences and work closely with other departments.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Maintain a well-groomed appearance as per company standard.
• Meet and greet guests upon arrival/farewell.
• Escort guests and luggage within the hotel premises and provide a room orientation.
• Provide guest satisfaction experiences such as hotel tour, explanation of services, and assist with luggage handling, unpacking and packing services.
• Handle check-out procedures smoothly, ensuring guest satisfaction.
• Assist with In-Room Dining, Restaurant Reservations, and Reservations of Attractions for guests.
• Respond to guests and work closely with other departments within the hotel; Front Office, Housekeeping, F&B etc to provide the best service for hotel guests.
• Keep track and attend to guest preferences and requests (eg. Pillow type, room temperatures, wake-up times).
• Coordinate special food requests (eg. dietary needs etc.).
• Be familiar with and promote hotel facilities, provide destination information and local recommendations.
• Be available for guest needs at any time during their stay.
• Report and document any guest incidents, accidents or unusual occurrences in line with company procedures.
• Uphold the highest standards of etiquette, service, and professionalism.
• Handle matters with discretion and professionalism.
• Any other duties / tasks as requested by management.