Community Operations Analyst - Arabic

Covalen; Sandyford; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Career progression

Healthcare

25 days leave

EAP

PRSA scheme

Training & Development

Company events

Bike to work

Free parking

Job summary

Covalen in Dublin is seeking fluent Arabic speakers to join the Community Operations team. This office-based role focuses on investigating and resolving reported content to create a safer online environment for users worldwide.

Full training is provided, with a friendly, multicultural team and opportunities for career progression. Key responsibilities include enforcing Terms of Use, using insights to support the community, and analysing data to improve user experience.

Qualifications

• Strong personal resilience in a fast-paced environment.
• Excellent verbal and written communication; empathy.
• Ability to adapt to changing situations and priorities.
• Proactive problem solving and decision making in a team setting.

Responsibilities

• Investigating and resolving reported issues via ticketing system.
• Enforcing clients' Terms of Use.
• Using market knowledge to improve user support for the community.
• Gathering and analysing data to improve user experience.

Skills

Resilience

Interpersonal skills

Adaptability

Decision making

Teamwork

Job description

We are looking for fluent Arabic speakers to join Community Operations team with a large social media in Dublin. This multicultural and diverse team supports social media communities across the world, helping them to create better and safer online environment for all users.

• No previous experience required – full training is provided!

Your main tasks will be investigating and resolving reported content, by following company’s policies and local legal regulations. These reports might include different types of content, including pictures, videos, and posts, where some of them can be of a sensitive nature. Due to that, strong personal resilience is a must do in this role.

This is an excellent opportunity to work in professional multicultural team, to gain valuable transferable skills, and build a great network of friends and professionals in a vibrant business culture.

Main Responsibilities

• Investigating and resolving reported issues (via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use
• Using market knowledge and insights to find solutions to improve the support of client’s community of users
• Gathering, analysing, and utilising data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team

Language Skills:

• Fluent in Arabic in oral and written communication, with in depth understanding of culture and social trends in the region
• Advanced level of English
• Please note, both languages will be tested

Benefits and perks:

• Internal career progression opportunities
• Fully subsidised healthcare
• 25 days of annual leave
• Employee assistance programme (EAP)
• PRSA Scheme
• Extensive Training & Development
• Annual company get-togethers and employee engagement events
• Bike to work scheme
• Free parking on-site

Location: Sandyford (D18), this is an office job

Performance Bonus: up to 10%

Working hours: 37.5 per week, occasionally weekends and bank holidays

Shift: Day shift 9am-5.30pm or Evening 6pm-2am