Arabic-Speaking Community Ops Analyst (Training Provided)

Covalen; Sandyford; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Career progression

Healthcare

25 days leave

EAP

PRSA scheme

Training & Development

Company events

Bike to work

Free parking

Job summary

Covalen in Dublin is seeking fluent Arabic speakers to join the Community Operations team. This office-based role focuses on investigating and resolving reported content to create a safer online environment for users worldwide.

Full training is provided, with a friendly, multicultural team and opportunities for career progression. Key responsibilities include enforcing Terms of Use, using insights to support the community, and analysing data to improve user experience.

Qualifications

• Strong personal resilience in a fast-paced environment.
• Excellent verbal and written communication; empathy.
• Ability to adapt to changing situations and priorities.
• Proactive problem solving and decision making in a team setting.

Responsibilities

• Investigating and resolving reported issues via ticketing system.
• Enforcing clients' Terms of Use.
• Using market knowledge to improve user support for the community.
• Gathering and analysing data to improve user experience.

Skills

Resilience

Interpersonal skills

Adaptability

Decision making

Teamwork

Job description

Covalen in Dublin is seeking fluent Arabic speakers to join the Community Operations team. This office-based role focuses on investigating and resolving reported content to create a safer online environment for users worldwide.

Full training is provided, with a friendly, multicultural team and opportunities for career progression. Key responsibilities include enforcing Terms of Use, using insights to support the community, and analysing data to improve user experience.