Commercial Administration Coordinator

DFDS; Rathcoole; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Holiday Purchase Scheme

Bike to Work Scheme

HSF Assist

Health Plan with HSF

MyGym

Free Ferry Travel

Job summary

DFDS is seeking a Commercial Administration Coordinator in Ireland (Leinster, Rathcoole) to support the sales function and ensure outstanding customer service. You will work Monday to Friday, 08:30–17:00, collaborating with the external sales team and maintaining accurate records and reporting.

The role emphasizes strong administrative and customer service skills, with proficiency in Excel and Outlook as well as experience with CRM systems.

Qualifications

• Strong administrative and customer service skills.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Support the internal sales function with quotations, tenders, and commercial administration.
• Maintain CRM systems and ensure customer and sales data is accurate and up to date.
• Build and manage sales pipeline information to support business growth.
• Act as a key point of contact for customer enquiries and relationship management.
• Process sales documentation and administrative tasks accurately and efficiently.
• Support the external sales team with customer activity, reporting and follow-up actions.
• Work collaboratively across departments to ensure excellent customer service and commercial support.

Skills

Administrative skills

Customer service

Excel

Outlook

Multitasking

Tools

CRM systems

MS Office

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Commercial Administration Coordinator.

Be part of the movement – and play your part.

About The Role

Working Monday to Friday, 08:30–17:00, you'll play a key role in supporting the commercial function, ensuring sales processes run smoothly and customers receive an excellent level of service. You'll work closely with the external sales team, supporting business development activities and helping to maintain accurate records and reporting.

You Will Be Responsible For

• Supporting the internal sales function with quotations, tenders, and commercial administration
• Maintaining CRM systems and ensuring customer and sales data is accurate and up to date
• Building and managing sales pipeline information to support business growth
• Acting as a key point of contact for customer enquiries and relationship management
• Processing sales documentation and administrative tasks accurately and efficiently
• Supporting the external sales team with customer activity, reporting, and follow up actions
• Working collaboratively across departments to ensure excellent customer service and commercial support

About You

You'll have strong administrative and customer service skills, with the ability to manage multiple priorities and maintain high levels of accuracy in a busy environment. Previous experience in sales administration, customer service, or general office administration would be beneficial, along with proficiency in Microsoft Office applications, particularly Excel and Outlook.

You'll thrive in this role if you're highly organised, proactive, and enjoy supporting others to achieve their goals. Strong communication skills, attention to detail, and a positive, adaptable approach are essential. You'll be comfortable working both independently and as part of a collaborative team, with a genuine commitment to delivering excellent customer service and supporting commercial success.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now, let’s talk about what we can offer you.

Benefits

When you join us, you become part of a fantastic business that genuinely invests in the growth and development of its people. Alongside a supportive culture, you’ll have access to a range of excellent benefits, including:

• Pension Scheme – After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
• Holiday Purchase Scheme – Flexibility to buy additional holiday days to suit your lifestyle.
• Bike to Work Scheme – Save money and stay active with our cycle-to-work initiative.
• HSF Assist – Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
• Health Plan with HSF – Enjoy benefits like cashback on dental treatments, glasses, and more.
• MyGym – Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, CrossFit, and more.
• Free Ferry Travel – Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.

We look forward to hearing from you.