Cloud Platform Operations Lead

SilkRoad; Ireland; Remote; EUR 90,000 - 110,000; Full time

Job summary

Tungsten Automation Corporation is seeking a Senior Cloud Operations Engineer to support and manage the software components of the Tungsten Automation Cloud Solutions stack. You will provide first-class operations and guidance to the cloud enterprise, collaborating with team members, management, and external partners.

The role focuses on monitoring cloud platforms, incident response, patch management, and mentoring junior staff, with a strong emphasis on AI-enabled tooling to improve efficiency

Responsibilities

• Respond to requests from other support teams for incident support to manage and resolve incidents requiring intervention at platform process and application levels.
• Technical Application and Customer deployment of software and infrastructure.
• Monitor system status, activity, performance metrics and capacity.
• Participate in weekly on call rotation to support the incident management process.
• Ensure system patches and updates are kept current.
• Be first line of contact for daily operations towards our vendors.
• Maintain up-to-date records of all system assets and licenses.
• Manage cloud technology resources such as compute and storage.
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents.
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides.

Job description

Tungsten Automation Corporation is seeking a Senior Cloud Operations Engineer to support and manage the software components of the Tungsten Automation Cloud Solutions stack. You will provide first-class operations and guidance to the cloud enterprise, collaborating with team members, management, and external partners.

The role focuses on monitoring cloud platforms, incident response, patch management, and mentoring junior staff, with a strong emphasis on AI-enabled tooling to improve efficiency