Cloud Operations Transformation Lead

PFH Technology Group; Ireland; Remote; EUR 90,000 - 120,000; Full time

Job summary

PFH Technology are seeking a Cloud Operations Transformation Lead on a 1-year contract to join our growing team. The role focuses on maturing IT and cloud operations for a large public sector customer, covering Azure and AWS, security, governance and cost optimisation.

You will lead the design and delivery of the transformation programme, work with PFH delivery teams and customer stakeholders, and produce operating models, policies and RACI matrices to ensure measurable outcomes and ongoing

Qualifications

• Experience leading IT operations or cloud transformation initiatives in enterprise or public sector.
• Ability to translate frameworks into pragmatic policies and procedures.
• Strong written and verbal communication skills for client-facing work.
• Proven project management with planning, dependencies, and governance.
• Experience across Azure and/or AWS considered advantageous.

Responsibilities

• Lead end-to-end delivery of a cloud operations transformation programme for a large public sector customer.
• Define target operating model aligned to ITIL and cloud adoption frameworks.
• Design operational processes across backup, patching, vulnerability, security posture, monitoring, incident and change management.
• Produce client-facing documentation: policies, standards, procedures, governance artefacts, flows and RACIs.
• Apply IT management and cloud operations knowledge across Azure and AWS environments.
• Manage senior customer stakeholders with clear communication and progress tracking.
• Chair weekly programme status meetings, manage risks and actions to completion.
• Lead PFH/TerraAlto and customer delivery team, coordinating inputs and delivery quality.
• Support embedding governance and continuous improvement post-completion.

Skills

IT ops management

Cloud operations

Service management

IT governance

ITIL frameworks

Azure & AWS

Stakeholder engagement

Project management

Technical documentation

Job description

PFH Technology are currently looking for a Cloud Operations Transformation Lead to join our growing team on a 1-year contract.

Role Overview: As a Cloud Operations Transformation Lead, you will lead the design and delivery of a cloud operations transformation programme for a large public sector customer. The role will focus on maturing the customer’s IT and cloud operations capability so that their environment is secure, resilient, well-governed, cost-optimised and aligned with industry best practice across Azure and AWS. You will work closely with senior customer stakeholders, PFH delivery teams and customer personnel to define, document and implement practical operating processes across critical cloud and IT operations domains.

Location: Remote with occasional visits to customer locations in Cork, Meath and Dublin.

Key Responsibilities

• Lead the end-to-end delivery of a cloud operations transformation programme for a large public sector customer, ensuring delivery against agreed scope, timelines, quality standards and outcomes.
• Assess current-state IT and cloud operations practices and define a practical target operating model aligned to industry best practice, ITIL principles and recognised cloud adoption frameworks.
• Design best-in-class operational processes across domains such as backup and recovery, patching, vulnerability management, security posture management, monitoring and observability, incident and change management, configuration management, licence management, service reporting and FinOps.
• Produce high-quality customer-facing documentation, including policies, standards, procedures, operating manuals, governance artefacts, process flows and RACI models, as required.
• Bring practical IT management and cloud operations knowledge to bear across Azure and AWS environments, helping the customer establish secure, resilient, supportable and cost-optimised operating practices.
• Manage senior customer stakeholders on a day-to-day basis, building confidence through clear communication, structured engagement and visible progress against the programme plan.
• Chair weekly programme status meetings, present progress updates, manage risks and issues, and ensure decisions and actions are tracked through to completion.
• Lead a small blended delivery team of PFH/TerraAlto and customer personnel, assigning work, coordinating inputs and ensuring deliverables are completed to a high professional standard.
• Support the customer in embedding operational governance, control assurance and continuous improvement practices that sustain the transformation after programme completion.

Candidate Profile

• Management experience in IT operations, cloud operations or service management
• Experience of managing operational improvement or transformation initiatives in enterprise or public sector environments.
• Strong understanding of IT operations management, risk control frameworks, governance, and service management.
• Practical experience designing and improving operating processes for cloud or hybrid IT environments, preferably across Microsoft Azure and/or Amazon Web Services.
• Demonstrable ability to translate best-practice frameworks into pragmatic policies, standards, procedures and day-to-day operating processes.
• Solid project management capability, including planning, dependency management, stakeholder reporting and delivery governance.
• Strong customer-facing consulting skills, with the ability to work confidently with senior stakeholders, technical teams, service owners and operational support teams.
• Strong written communication skills, with proven ability to produce polished, structured and professional client-facing documentation.
• Ability to operate independently, bring structure to ambiguous requirements and drive tangible delivery outcomes within aggressive timelines.
• Certifications in ITIL, PRINCE2, PMP, Microsoft Azure or AWS would be advantageous.

PFH Technology, owned by Ricoh - a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status. We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.