Clinic Assistant

DRS SINGH & PARTNERS, RAFFLES CITY MEDICAL CENTRE; Dublin; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary with CPF

13th month annual bonus

Supportive team environment and培训

No shift duties

Job summary

DRS SINGH & PARTNERS, RAFFLES CITY MEDICAL CENTRE is seeking an administrative support role in an urban GP clinic. You will register patients, handle transactions, assist doctors, and deliver excellent service to ensure a positive patient experience.

Responsibilities include managing registrations, recording vitals, processing payments and insurance claims, scheduling follow-ups, and performing ECGs as needed to support patient care. Fluency in English and Mandarin/Malay is advantageous.

Qualifications

• Minimum GCE O-Level or equivalent education with relevant healthcare or GP clinic experience
• At least 1 year of experience working in a GP clinic setting
• Proficient in using clinic IT systems, Managed Care portals, MBS, MHCP, and TPA claim portals for efficient operations
• Ability to work in a fast-paced environment and adapt to rostered shifts including 2 weekday evening shifts and 2 Sunday shifts (1 morning, 1 evening) per week

Responsibilities

• Register patients and record vital signs including temperature, blood pressure, and weight to support clinical assessments
• Process CHAS, Medisave, and Healthier SG transactions accurately to facilitate patient payments and claims
• Dispense medication and collect payments using e-payment methods such as QR Pay and NETS to ensure smooth billing
• Manage appointment bookings for chronic disease follow-ups and send timely reminders to improve patient adherence
• Respond professionally to phone and counter enquiries to provide clear and helpful information to patients
• Submit claims for Medisave, CHAS, MBS, Managed Care, and TPA insurance to ensure timely reimbursement
• Maintain general administrative records and provide clerical support to clinic operations
• Conduct ECG tests and assist doctors during consultations as needed to support patient care

Skills

Customer service

English

Mandarin

Malay

Education

GCE O-Level

Tools

Clinic IT systems

Managed Care portals

MBS

MHCP

TPA claim portals

Job description

Company Overview

The client operates a city based healthcare clinic focused on delivering quality patient care and smooth clinic operations with a supportive team environment and training.

Job Summary

You will support daily clinic operations by managing patient registration, handling transactions, assisting doctors, and providing excellent customer service to ensure a positive patient experience.

Responsibilities

• Register patients and record vital signs including temperature, blood pressure, and weight to support clinical assessments
• Process CHAS, Medisave, and Healthier SG transactions accurately to facilitate patient payments and claims
• Dispense medication and collect payments using e-payment methods such as QR Pay and NETS to ensure smooth billing
• Manage appointment bookings for chronic disease follow-ups and send timely reminders to improve patient adherence
• Respond professionally to phone and counter enquiries to provide clear and helpful information to patients
• Submit claims for Medisave, CHAS, MBS, Managed Care, and TPA insurance to ensure timely reimbursement
• Maintain general administrative records and provide clerical support to clinic operations
• Conduct ECG tests and assist doctors during consultations as needed to support patient care

Required competencies and certifications

• Minimum GCE O-Level or equivalent education with relevant healthcare or GP clinic experience
• At least 1 year of experience working in a GP clinic setting
• Proficient in using clinic IT systems, Managed Care portals, MBS, MHCP, and TPA claim portals for efficient operations
• Ability to work in a fast-paced environment and adapt to rostered shifts including 2 weekday evening shifts and 2 Sunday shifts (1 morning, 1 evening) per week

Preferred competencies and qualifications

• Good command of spoken and written English to communicate effectively with patients and staff
• Ability to converse in Mandarin and/or Malay to assist non-English speaking patients
• Customer service orientation with a diligent and pleasant disposition

Other Information

Benefits

• Competitive salary with CPF contributions
• 13th month annual bonus
• Supportive team environment and training provided
• No shift duties

We are an equal opportunity employer. We do not discriminate based on a candidate's age, race, gender, colour, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at our clinic are based on business needs, job requirements and qualifications.