Client Success Delivery Lead

Next Frontier Capital; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a Client Service Delivery Lead to manage service delivery for a defined portfolio of clients, acting as the primary liaison between clients and internal teams to ensure high satisfaction and successful delivery.

You will oversee governance, onboarding, training, escalation management, and monthly reporting, with travel to client sites as needed. The role emphasizes standardization and cross-functional collaboration to support strategic objectives.

Qualifications

• Bachelor's degree in Business, Finance, or related field preferred; equivalent experience considered.
• Excellent communication, presentation, and active listening skills.
• Strong analytical, numerical, documentation, and procedural management skills.
• 3+ years' experience managing or supporting a portfolio of clients in a client-facing environment.
• Certified Equity Professional (CEP) Level 1 or willingness to obtain.

Responsibilities

• Manage end-to-end service delivery for an assigned portfolio of clients.
• Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of services.
• Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitments.
• Oversee client governance activities, including client events, meeting preparation, calendar management, and runbooks.
• Drive client standardization initiatives aligned to the firm's service offering and objectives.
• Participate in implementation and onboarding projects, including client system training prior to go-live.
• Identify gaps in system functionality and opportunities for process improvement; prioritize enhancements.
• Provide oversight of corporate actions with Corporate Actions and Relationship Management teams.
• Act as the first point of escalation for client issues and ensure timely resolution.
• Monitor, track, and present monthly client service metrics and reports to senior management.
• Travel to client sites as required to support relationship management and service delivery.

Skills

Client Relationship Management

Service Delivery

Stakeholder Management

Project Coordination

Data Analysis

Communication

Education

Bachelor's degree in Business/Finance

CEP Level 1 qualification

Job description

J.P. Morgan is seeking a Client Service Delivery Lead to manage service delivery for a defined portfolio of clients, acting as the primary liaison between clients and internal teams to ensure high satisfaction and successful delivery.

You will oversee governance, onboarding, training, escalation management, and monthly reporting, with travel to client sites as needed. The role emphasizes standardization and cross-functional collaboration to support strategic objectives.