Client Service Manager - Senior Associate

Next Frontier Capital; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking a Client Service Manager - Senior Associate in Dublin to lead and coordinate high-quality fund accounting services for key clients. The role emphasizes proactive issue resolution, status updates, and KPI reporting to senior management.

You will build partnerships across the organization, ensure smooth onboarding and onboarding/offboarding, and drive improvements to operating models while maintaining strong client relationships in a fast-paced environment.

Qualifications

• Multiple years of experience in Fund Accounting operations.
• Strong analytical and organizational skills.
• Ability to think strategically and manage client expectations.
• Experience collaborating with multiple internal stakeholders.

Responsibilities

• Be primary contact for JPM Client or multiple key Clients within Fund Accounting.
• Maintain strong client relationships and manage escalation.
• Represent Fund Accounting in client and internal interactions.
• Handle client onboarding/offboarding, fund events, and BAU queries.
• Implement client/regulatory changes and drive process improvements.
• Partner with internal teams to support firm-wide initiatives.

Skills

Fund accounting operations

Analytical skills

Time management

Strategic thinking

Client relationship management

Change management

Job description

Are you ready to take the next step in your Fund Accounting career with JPMorgan Chase? We’re looking for a dynamic professional who thrives in a fast-paced environment and is passionate about building strong client relationships.

As a Client Service Manager - Senior Associate in the Fund Accounting Team, you will play a lead role in ensuring high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job Responsibilities:

• Be a primary point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
• Build and maintain a stable relationship with the Client to support key interactions and seamless escalation.
• Represent Fund Accounting in all client & internal interactions
• Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
• Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
• Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
• Maintain close partnership with internal stakeholders

Required qualifications, capabilities, and skills:

• Multiple years of experience in Fund Accounting operations
• Technical-savvy, demonstrating skills within accounting principles and theories
• Strong organizational and time management skills
• Ability to demonstrate strategic thinking combined with strong analytical skills
• Ability to make balanced decisions and effectively represent our brand
• Ability to deliver amid continuous change in a high paced environment
• Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities and skills:

• Experience working across multiple business areas and functions to deliver results
• Excellent written and verbal communication and presentation skills
• Experience within Change Management

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join us as a Client Service Manager to support clients with products and services, enhancing their experience at JPMorganChase.