Client Services Lead — Front Office & Risk (Asset Tech)

Amundi; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Mentorship program

Internal mobility

Job summary

Amundi Ireland is seeking a Client Services professional to deliver frontline support for Alto Invest and related modules. You will triage tickets, liaise with R&D and Relationship Managers, and help clients adopt the platform while maintaining high service levels.

This role emphasizes a strong knowledge of the front-to-back value chain, SQL usage, and excellent communication with asset managers and financial institutions.

Qualifications

• University degree in finance, maths, physics, computer science or related field.
• Experience in Asset Management or FinTech support for Financial Services is preferred.
• Knowledge of Investment value chain and Front-to-Back Office processes.

Responsibilities

• Act as the first point of contact for client queries, providing L1/L2 support.
• Triages, manages and resolves tickets within SLAs, informs clients of progress.
• Diagnose issues, assess business impact, review logs and identify workarounds.

Skills

SQL

Incident management

Stakeholder management

Communication skills

Education

Relevant university degree (finance, maths, physics, CS)

Job description

Amundi Ireland is seeking a Client Services professional to deliver frontline support for Alto Invest and related modules. You will triage tickets, liaise with R&D and Relationship Managers, and help clients adopt the platform while maintaining high service levels.

This role emphasizes a strong knowledge of the front-to-back value chain, SQL usage, and excellent communication with asset managers and financial institutions.