Client Services Administrator

J.P. Morgan; Cork; On-site; EUR 26,000 - 38,000; Full time

Job summary

JP Morgan is seeking a Client Services Administrator for an initial six‑month on-site role in Clonakilty. You will manage client accounts, administer data and documentation, and provide a high standard of service to both internal and external stakeholders.

The role requires strong data entry, Excel and Word skills, excellent attention to detail and the ability to multi-task in a fast-paced environment. Financial services experience is advantageous but not essential.

Qualifications

• Prior experience in data entry, administration or client support.
• Strong attention to detail with high accuracy and organizational skills.
• Confident in using Microsoft Office, particularly Excel and Word.
• Excellent communication and interpersonal skills to build relationships.

Responsibilities

• Manage a portfolio of client accounts, ensuring accurate administration while delivering high-quality client service.
• Act as main point of contact for clients, handle enquiries, resolve issues, and build relationships with internal and external stakeholders.
• Process administrative activities, including data management, reconciliations, reporting and maintaining records.
• Identify opportunities to improve operational processes, support system enhancements and contribute to continuous improvement initiatives.
• Collaborate with cross-functional teams to deliver business projects and ensure services meet agreed standards.
• Support the wider team by maintaining compliance, meeting deadlines and contributing to a collaborative, client-focused environment.

Skills

Data entry

Administration

Client support

Attention to detail

MS Office (Excel, Word)

Communication

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

Job description

Client Services Administrator - Investment Banking

Location: Clonakilty

Contract: 6 months

Work Setup: Onsite - 5 days in the office (9AM-5:15PM)

Who We Are

JP Morgan is a global financial services firm offering investment banking, asset management, and wealth management. It provides innovative financial solutions and expertise to corporations, governments, and individuals worldwide.

What you’ll do

• Manage a portfolio of client accounts, ensuring employee share plans are administered accurately while delivering a high standard of client service.
• Act as the main point of contact for clients, handling enquiries, resolving issues and building strong working relationships with internal and external stakeholders.
• Process administrative activities, including data management, reconciliations, reporting and maintaining accurate records and documentation.
• Identify opportunities to improve operational processes, support system enhancements and contribute to continuous improvement initiatives.
• Collaborate with cross-functional teams to deliver business projects and ensure services are provided efficiently and in line with agreed standards.
• Support the wider team by maintaining compliance, meeting deadlines and contributing to a collaborative, client-focused environment.

What you bring

• Previous experience in a data entry, administration or client support role.
• Strong attention to detail with excellent accuracy and organisational skills.
• Confident using Microsoft Office, particularly Excel and Word.
• Strong communication and interpersonal skills, with the ability to build positive working relationships.
• Able to manage multiple priorities, meet deadlines and work effectively in a fast-paced environment.
• Experience within financial services or a corporate environment is advantageous but not essential.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at [e-mail] to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.