Client Service Manager - Senior Associate

JPMorganChase; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

JPMorgan Chase in Ireland is seeking a Client Service Manager - Senior Associate to lead delivery in our Fund Accounting Team across mutual fund products. You will drive client issue resolution, ensure timely deliverables, and provide KPI updates to senior management to guide prioritisation.

You will build and maintain strong client relationships, onboard/offboard clients and fund events, and partner with internal stakeholders to implement improvements and maintain service quality in a

Qualifications

• Experience in Fund Accounting operations within financial services.
• Strong organizational and time management skills.
• Ability to deliver while adapting to change in a fast-paced environment.

Responsibilities

• Be primary contact for JPM Client(s) within Fund Accounting.
• Build and maintain a stable client relationship for key interactions and escalation.
• Represent Fund Accounting in client and internal interactions.
• Responsible for client onboarding, offboarding and fund events, as well as issue management and daily BAU queries.
• Implement client and regulatory driven changes to operating model; primary escalation point for issues and progress updates.
• Collaborate across the organization to drive process improvements and roll out firm-wide initiatives.
• Maintain close partnership with internal stakeholders.

Skills

Fund accounting experience

Analytical thinking

Time management

Strategic thinking

Decision making

Client management

Change management

Communication

Job description

JOB DESCRIPTION

Are you ready to take the next step in your Fund Accounting career with JPMorgan Chase? We're looking for a dynamic professional who thrives in a fast-paced environment and is passionate about building strong client relationships.

As a Client Service Manager - Senior Associate in the Fund Accounting Team, you will play a lead role in ensuring high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job Responsibilities:

• Be a primary point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
• Build and maintain a stable relationship with the Client to support key interactions and seamless escalation.
• Represent Fund Accounting in all client & internal interactions
• Be responsible for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution
• Implement client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
• Work across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
• Maintain close partnership with internal stakeholders

Required qualifications, capabilities, and skills:

• Multiple years of experience in Fund Accounting operations
• Technical-savvy, demonstrating skills within accounting principles and theories
• Strong organizational and time management skills
• Ability to demonstrate strategic thinking combined with strong analytical skills
• Ability to make balanced decisions and effectively represent our brand
• Ability to deliver amid continuous change in a high paced environment
• Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities and skills:

• Experience working across multiple business areas and functions to deliver results
• Excellent written and verbal communication and presentation skills
• Experience within Change Management

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.