Client Service AVP — Senior Relationship & Change Lead

State Street Corp; Kilkenny; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

State Street in Kilkenny, Ireland seeks a Client Service AVP to oversee end-to-end servicing for key clients. You will coordinate across Fund Accounting, Custody, Transfer Agency, and other teams to ensure changes are implemented smoothly and client expectations are met.

The role emphasizes hands-on solutioning for complex client change requirements, from initial consultation through successful implementation. This position offers a hybrid work model with structured hours.

Qualifications

• Primary degree or professional/accounting qualification equivalence.
• 7+ years experience in fund administration or related service provision.

Responsibilities

• Support fund launches, closures, mergers, and name changes.
• Support client solutioning and onboarding for new products and fund structures.
• Manage day-to-day relationships with assigned clients as central escalation point.
• Coordinate across internal teams to resolve client queries and issues.
• Identify recurring service issues and opportunities to improve client experience.
• Assist senior leadership with governance and strategic client initiatives.

Skills

Fund accounting knowledge

Stakeholder management

Communication

Organizational skills

Multitasking

Analytical thinking

Problem-solving

Self-motivation

Education

Primary Degree or Professional/Accounting qualification

Job description

State Street in Kilkenny, Ireland seeks a Client Service AVP to oversee end-to-end servicing for key clients. You will coordinate across Fund Accounting, Custody, Transfer Agency, and other teams to ensure changes are implemented smoothly and client expectations are met.

The role emphasizes hands-on solutioning for complex client change requirements, from initial consultation through successful implementation. This position offers a hybrid work model with structured hours.