Customer Care & Order Specialist (CRM/SAP)

Unipharmedtech; Ireland; Remote; EUR 28,000 - 36,000; Full time

Job summary

Uniphar Group is seeking a Customer Service Agent to join our team in Sligo. The role focuses on handling customer calls, processing orders, and providing timely updates on product availability and delivery schedules.

The successful candidate will log queries in the CRM, resolve issues, and maintain high accuracy while working toward weekly and monthly KPIs in a fast-paced environment.

Qualifications

• Experience using SAP and CRM systems.
• Strong communication and problem-solving abilities.
• Proactive and empathetic with customers.

Responsibilities

• Handle customer calls, emails, and order management.
• Provide product availability and delivery schedule information.
• Log queries in CRM and follow up to resolve.
• Maintain accuracy and meet KPI targets.

Skills

CRM experience

Interpersonal skills

Problem solving

Tools

SAP

Microsoft Office

CRM software

Job description

Uniphar Group is seeking a Customer Service Agent to join our team in Sligo. The role focuses on handling customer calls, processing orders, and providing timely updates on product availability and delivery schedules.

The successful candidate will log queries in the CRM, resolve issues, and maintain high accuracy while working toward weekly and monthly KPIs in a fast-paced environment.