Head of Managed Services Operations

Landmark Technologies Ltd; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Health insurance

Annual pay reviews

Company laptop

Full induction

Career planning

Paid volunteer time

Learning and development

Job summary

Landmark Technologies Ltd. is seeking a senior operations leader to oversee Managed Services and Professional Services, including Service Desk, Field Service, installations and run‑rate projects. The role drives performance, people development and customer outcomes at the SLT level.

You will apply EOS disciplines, manage budgets and coordinate with the CFO and Sales to scale delivery. Strong leadership and hands‑on governance are essential for success in this role.

Responsibilities

• Translate company objectives into priorities for the Managed Services and Professional Services operation and represent delivery at SLT level.
• Own service delivery performance, risks, customer outcomes and agreed improvement priorities; keep the MD and SLT informed.
• Lead technical service teams and the Professional Services Lead/Manager: set expectations, conduct 1:1s and reviews, coach, address underperformance and support recruitment, onboarding and skills development.
• Oversee ticket queues, ageing, priorities, ownership, SLAs, documentation, timely resolution and customer updates; intervene where work stalls.
• Lead significant customer escalations and service reviews, ensuring clear communication, agreed actions and accountability.
• Coordinate field engineer scheduling, onsite support and PC/laptop/peripheral installations; confirm equipment, licensing, readiness, travel efficiency, quality and closure.
• Plan out‑of‑hours cover, rotas, handovers and escalation arrangements, balancing customer commitments and staff capacity.
• Own operational readiness for new customers and successful transition into Managed Services.

Job description

Landmark Technologies Ltd. is seeking a senior operations leader to oversee Managed Services and Professional Services, including Service Desk, Field Service, installations and run‑rate projects. The role drives performance, people development and customer outcomes at the SLT level.

You will apply EOS disciplines, manage budgets and coordinate with the CFO and Sales to scale delivery. Strong leadership and hands‑on governance are essential for success in this role.