Service Coordinator

Orange Recruitment; Dublin; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Orange Recruitment is seeking an organised and customer-focused Service Coordinator to join our busy facilities and building services team. You will manage maintenance schedules, coordinate engineers and subcontractors, and ensure compliance documentation is up to date across multiple sites.

Strong communication with clients and internal teams is essential to keep projects on track and service levels high. Ideal candidates will have proven experience in service coordination or planning,

Qualifications

• Previous experience in a Service Coordinator, Facilities Coordinator, Helpdesk, Planning, or Scheduling role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and customer service abilities.
• Confident using Microsoft Office and service management systems.
• Ability to work effectively with clients, engineers, subcontractors, and internal stakeholders.

Responsabilités

• Manage maintenance schedules and planners, ensuring all visits are arranged in line with contract requirements.
• Coordinate subcontractor attendance, confirming appointments, site access requirements and permits.
• Monitor completion of scheduled works and ensure service reports, certificates, and compliance documentation.
• Follow up on outstanding visits, overdue inspections, and missing paperwork to maintain service compliance.
• Receive and process maintenance requests, ensuring jobs are prioritised and assigned appropriately.
• Track progress of reactive works from initial request through to completion.
• Provide regular updates to clients regarding attendance, work status, and resolution timelines.
• Escalate urgent issues, service concerns, or client complaints to management when required.
• Assist with the effective scheduling of engineering resources across multiple contracts.
• Liaise with internal teams to resolve access issues, resource shortages, and scheduling conflicts.
• Coordinate specialist subcontractors and ensure all required information is available before works commence.
• Support the smooth delivery of maintenance activities while maintaining accurate service records.
• Maintain accurate job records and service documentation within company systems.
• Ensure completed works are properly documented and ready for invoicing.
• Produce reports and assist with contract administration as required.

Connaissances

Organisational skills

Communication skills

Prioritisation

Microsoft Office

Service management systems

Scheduling

Stakeholder management

Outils

Microsoft Office Suite

Service Management Systems

Description du poste

Orange Recruitment has an exciting opportunity for an organised and customer-focused Service Coordinator to join a busy facilities and building services team. This role is ideal for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and building strong relationships with clients, engineers, and subcontractors. You will play a key role in ensuring maintenance services are delivered efficiently across a portfolio of commercial and public-sector sites, helping to keep projects on schedule and service standards consistently high.

Responsibilities:

• Manage maintenance schedules and planners, ensuring all visits are arranged in line with contract requirements.
• Coordinate subcontractor attendance, confirming appointments, site access requirements and permits.
• Monitor completion of scheduled works and ensure service reports, certificates, and compliance documentation.
• Follow up on outstanding visits, overdue inspections, and missing paperwork to maintain service compliance.
• Receive and process maintenance requests, ensuring jobs are prioritised and assigned appropriately.
• Track progress of reactive works from initial request through to completion.
• Provide regular updates to clients regarding attendance, work status, and resolution timelines.
• Escalate urgent issues, service concerns, or client complaints to management when required.
• Assist with the effective scheduling of engineering resources across multiple contracts.
• Liaise with internal teams to resolve access issues, resource shortages, and scheduling conflicts.
• Coordinate specialist subcontractors and ensure all required information is available before works commence.
• Support the smooth delivery of maintenance activities while maintaining accurate service records.
• Maintain accurate job records and service documentation within company systems.
• Ensure completed works are properly documented and ready for invoicing.
• Produce reports and assist with contract administration as required.

Requirements:

• Previous experience in a Service Coordinator, Facilities Coordinator, Helpdesk, Planning, or Scheduling role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and customer service abilities.
• Confident using Microsoft Office and service management systems.
• Ability to work effectively with clients, engineers, subcontractors, and internal stakeholders.
• Previous experience within facilities management, maintenance, construction, engineering, or building services would be a distinct advantage.