Claims Operations Administrator (12 Month FTC)

NorthStandard Group; Dublin; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Annual company bonus

Private Medical Insurance

Life Insurance

Structured learning and professional資格

Brand new office in Dublin

Gym allowance

Job summary

NorthStandard Group in Ireland is seeking a Claims Operations Administrator to provide accurate administrative and operational support to our Claims teams across sectors. You will process financial and claims-related documents, maintain records, update systems and produce routine reports.

Key tasks include processing invoices and reimbursement claims, filing, handling enquiries, verifying banking details with external organisations, and compiling reports for claims teams and finance.

Qualifications

• Strong administration and organisational skills.
• Ability to manage and prioritise a varied workload.
• Clear written and verbal communication skills.
• Proactive and dependable, with the ability to work independently when required.

Responsibilities

• Processing fee invoices, reimbursement claims, and issuing credit/debit notes across various sectors and regions.
• Assisting with enquiries from the claims teams / members / finance department / service providers.
• Ensuring payment supporting documentation and documents are filed correctly in the relevant system.
• Compiling and providing claims reports, listings and reviews.
• Carrying out searches to verify cover and previous policy years as needed.

Skills

Strong administration

Attention to detail

Prioritisation

Digital systems

Written and verbal communication

Collaborative

Confidential information handling

Independent working

Microsoft Office

Education

A-Level or equivalent

Tools

Microsoft Office

Job description

As a Claims Operations Administrator, your role is to provide accurate and efficient administrative and operational support to our Claims teams across different geographical and specialty sectors. The role will focus on processing financial and claims-related documentation, maintaining accurate records, updating internal systems, producing routine reports and responding to administrative enquiries.

You will help ensure that information is processed and stored correctly, enabling colleagues to deliver a professional and responsive service to Members and other stakeholders.

What will you be doing?

Key responsibilities will include:

• Working with colleagues to provide a professional and responsive service, meeting needs of the claims teams and wider organisation.
• Process fee invoices, reimbursement claims, and issue credit/debit notes across various sectors and regions.
• Ensuring that payment supporting documentation, correspondence and documents are saved and filed to relevant filing system appropriately to aid reference and retrieval for the Finance and Claims teams.
• Assisting with enquiries from the claims teams / members / finance department / service providers.
• Calling external organisations to verify banking details when a new beneficiary or a change in banking details.
• Claims administration tasks relating to internal systems.
• Compiling and providing claims reports, listings and reviews.
• Editing and amending documents.
• Carrying out searches to see whether we provided cover in previous policy years, to assist claims handlers on older Occupational Disease claims directed to the club.

About you

Skills/Qualifications/Experience

• Strong administration and organisational skills.
• Excellent attention to detail and a commitment to accuracy.
• Ability to manage and prioritise a varied workload.
• Confident using digital systems and learning new processes.
• Clear written and verbal communication skills.
• A collaborative and helpful approach to supporting colleagues.
• Ability to handle financial and confidential information carefully.
• Proactive and dependable, with the ability to work independently when required.
• Previous experience in an administration, operations, finance support or professional services environment.
• Experience processing invoices, payments or financial documentation.
• Educated to A-Level standard or equivalent.
• Confidence using Microsoft Office applications.

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• 27 days annual leave + bank holidays (rising with length of service).
• An annual company bonus scheme
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
• An brand new office in Dublin
• Gym allowance and much more…

Salary from €30,000+, with scope to increase depending on experience