Claims Handler - Direct Settlement Motor (Part-Time)

FBD Holdings PLC; Dublin; On-site; EUR 12,000 - 18,000; Part time

Benefits offered by this job

Part-time

Equal Opportunity employer

Job summary

FBD Holdings PLC in Dublin area seeks a part-time Claims Handler to negotiate and settle motor claims within authority limits and service standards, based in Bluebell, Dublin 12 or Mullingar.

Ideal candidate will hold CIP in General Insurance, with at least two years' motor claims experience, and strong interpersonal, numerical and communication skills. A proactive approach supports our customer-focused, compliant claims process.

Qualifications

• Experience handling motor claims and assessing liability and indemnity.
• Strong communication and numerical skills for claims processing.
• Ability to work to service standards and within authority levels.

Responsibilities

• Deal with policy indemnity and liability, closing each claim satisfactorily.
• Establish and maintain adequate claims reserves per policy.
• Ensure best-practice handling, attention to detail, and proactive information gathering.
• Authorize claims payments within approved authority levels.
• Provide technical advice to customers, Loss Adjusters and solicitors.

Skills

Claims handling

Interpersonal skills

Numerical abilities

Communication skills

Drive for results

Problem solving

Education

Certified Insurance Practitioner (CIP) in General Insurance

Job description

Location: Bluebell, Dublin 12, IE, D12 Y0HE

This role can be absed in Bluebell or Mullingar.

Job Overview

To efficiently and cost effectively handle; negotiate and settle claims within designated authority and agreed services standards.

• Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer;
• Assist Management team where required, to monitor workflow, (to include telephony, electronic correspondence, mail) outstanding caseloads, processes, tasks and distribution of new claims;
• Be a point of contact and support for colleagues;
• Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLA’s;
• Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process;
• Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that;
  • All claims are handled appropriately; and that
  • The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims.

Job Responsibilities

• Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD;
• Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to);
• Ensure best practice handling behaviour that supports attention to detail, challenge to service provider views, independent decision making, a proactive philosophy to information gathering, investigation and evaluation and availing of every opportunity to settle in the most cost effective settlement channel, with particular focus on the development and improvement in the FNOL process to deliver a premium customer and employee experience in line with strategic goals;
• Authorisation of claims payments within agreed authority levels;
• Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors;

Job Responsibilities

• Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling:
  • Consumer Protection Code (CPC);
  • Consumer Insurance Contract Act (CICA); and
  • Data Protection requirements.
• The ability to work proactively to ensure that personal and team objectives and targets are met;
• Reflect the Claims Department strategy of the customer centric approach;
• Undertake project work as required; and
• Actively participate in training and identifying training needs for team.

Education

• Candidates will ideally be Qualified Certified Insurance Practitioner (CIP) in General Insurance

Experiences

• Claims handling expertise, ideally a minimum of two years handling motor damage claims.
• Excellent Interpersonal; numerical and communication (written and verbal) skills
• Drive for results
• Innovation and change orientation
• Planning; co-ordination and organising
• Problem solving / decision making
• Quality: High standards in all areas
• Team Building / Team Player
• Technical skills and knowledge

MCC

This is a CF5, CF6 control function role.

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This role is being offered on a part-time basis.

FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.