Motor Claims Handler

Davies Group; Dublin; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Pension matching

Flexible benefits

Learning opportunities

Job summary

Davies Group in Dublin is seeking an experienced Motor Claims Handler to manage motor insurance claims from FNOL to settlement, delivering excellent service while ensuring compliance with regulatory standards. You will assess liability, gather documentation, negotiate settlements within authority, and maintain accurate records.

The role offers a supportive environment with opportunities for professional development and involvement in Davies Innovation Lab.

Qualifications

• Prior experience in insurance or claims handling is preferred.
• Familiarity with claims processes and regulatory requirements is expected.
• Professional insurance qualifications (e.g., CIP) are desirable.

Responsibilities

• Handle motor insurance claims from FNOL to closure.
• Assess liability, coverage, and policy terms.
• Gather and review documentation (reports, estimates, medicals).
• Communicate with policyholders, third parties, and repair networks.
• Provide updates and manage expectations throughout the claims process.

Skills

Attention to detail

Analytical skills

Communication

Negotiation

Case management

Motor insurance knowledge

Education

CIP (desirable)

Tools

MS Office

Claims management systems

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Dublin

Description

We're looking for an experienced and customer-focused Motor Claims Handler to join our growing team. In this role, you'll manage motor insurance claims from first notification through to settlement, delivering excellent customer service while ensuring claims are handled accurately, efficiently, and in line with regulatory requirements. If you have strong communication skills, attention to detail, and experience within motor claims, we'd love to hear from you.

The Motor Claims Handler is responsible for managing motor insurance claims from notification to settlement, ensuring accuracy, efficiency, and excellent customer service while complying with regulatory and company standards.

Key Responsibilities

• Handle motor insurance claims from First Notification of Loss (FNOL) through to closure.
• Assess liability, coverage, and policy terms.
• Gather and review documentation (accident reports, repair estimates, medical reports).
• Communicate with policyholders, third parties, and repair networks professionally.
• Provide timely updates and manage expectations throughout the claims process.
• Investigate circumstances of the claim, liaise with witnesses and experts.
• Negotiate settlements within authority limits.
• Ensure adherence to regulatory requirements and internal policies.
• Maintain accurate records and documentation.
• Refer complex or high-value claims to senior handlers or team leaders.

Skills, Knowledge and Expertise

• Strong attention to detail and analytical skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple cases and meet deadlines.
• Knowledge of motor insurance policies and claims processes.

Qualifications and Experience

• Previous experience in insurance or claims handling preferred.
• Professional insurance qualifications (e.g., CIP) desirable.
• Familiarity with claims management systems and MS Office.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase