The Catering Assistant Manager will support the Catering Manager in the day-to-day operation of a high-end corporate catering facility, ensuring exceptional food service, hospitality standards, and customer satisfaction. The successful candidate will demonstrate strong attention to detail, excellent presentation standards, a proactive approach, and the ability to maintain operational readiness in a fast-paced corporate environment.
Key Responsibilities
Operational Management
- Support the Catering Manager in the daily management of catering operations.
- Ensure all food and beverage services are delivered to the highest standards.
- Oversee restaurant, cafe, hospitality, and meeting room catering services.
- Monitor service quality and implement continuous improvements.
- Ensure all areas are fully prepared and operationally ready before service periods.
Hospitality & Customer Service
- Deliver exceptional customer service and create a welcoming experience for clients and guests.
- Ensure high-end hospitality events, executive meetings, and corporate functions are executed flawlessly.
- Act as a point of contact for client requests and resolve service issues promptly.
- Maintain excellent presentation standards across all food displays and service areas.
Team Leadership
- Assist with the supervision, training, and development of catering staff.
- Lead by example and promote a positive team culture.
- Support staff scheduling and daily task allocation.
- Ensure team members maintain company standards regarding appearance, service, and professionalism.
Food Safety & Compliance
- Ensure compliance with all HACCP, food safety, health & safety, and company procedures.
- Complete daily checks, audits, and required documentation.
- Maintain high standards of cleanliness and hygiene throughout all catering areas.
- Support stock management, ordering, and waste control initiatives.
Financial & Commercial Performance
- Monitor stock usage and minimise waste.
- Assist with cash handling procedures where applicable.
- Support initiatives to increase sales and customer engagement.
- Help manage labour costs and operational budgets.
Essential
Skills & Experience Required
- Previous experience in a catering supervisory, assistant manager, or hospitality leadership role.
- Strong customer service and communication skills.
- Excellent organisational and time management abilities.
- Good understanding of food safety and HACCP requirements.
- Ability to lead and motivate a team.
- Flexibility to support business needs and hospitality events.
Desirable
- Experience within a corporate catering environment.
- High-end hospitality or luxury service experience preferred.
- Experience managing executive hospitality, boardroom catering, and corporate events.
- Food Safety/HACCP certification.
- Experience using catering management systems and stock control processes.
Personal Attributes
- Professional and polished appearance.
- Strong attention to detail.
- Excellent standards of service and presentation.
- Highly organised with a proactive approach.
- Demonstrates preparedness, operational readiness, and a "can-do" attitude at all times.
- Ability to work under pressure while maintaining exceptional service standards.