Cash Centre Supervisor

Pivotal Sec Plus; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

Pivotal Sec Plus in Dublin is seeking an experienced Cash Centre Manager to lead a team of Cash Processors and Team Leaders. You will oversee day-to-day operations, staffing, reporting, and adherence to contractual obligations, ensuring high standards of service.

You will train, coach, and mentor staff, support KPI achievement, and drive process improvements. Collaboration with HR on recruitment and disciplinary matters will be required, with shift work Monday to Saturday and PM rota.

Qualifications

• Experience in cash processing and coin operations.
• Ability to train and mentor staff.
• Experience with rostering and KPI delivery.
• Strong change management and process improvement skills.
• Experience with audits and compliance.

Responsibilities

• Oversee daily running of the Cash Centre.
• Ensure staffing, reporting, and contractual obligations.
• Provide training, support, and guidance to your team.
• Coordinate branch audits per standards.
• Lead improvement and corrective actions.
• Manage staff rostering and attendance to meet budget.
• Coach and mentor teams and track KPI progress.
• Collaborate with HR on disciplinary matters and recruitment.
• Ensure IT systems and cash processing are operating effectively.

Skills

People management

Leadership

Training

Rostering

Compliance

Payroll data

IT systems

Data analysis

Tools

TMS

Trans Track

Job description

Job role

Working within a fast-paced secure function, managing a team of Cash Processors and Team Leaders. You will be responsible for the day-to-day running of the Cash Centre ensuring the department is fully functional in relation to staffing, reporting and the requirements necessary to fulfill our customer and contractual obligations.

Role Responsibilities/Key Tasks

You will ensure the Cash Centre Department fully complies and adheres to all company standards, without exception.

You will review and identify and provide training, support and guidance for your team to maintain and update knowledge of new and existing processes and procedures where required.

You will be responsible for the periodic completion of internal branch audits which will be managed in accordance with Company and customer standards and carried out within strict guidelines and timescales.

You will oversee the process to implement improvement and corrective actions.

You will be responsible for overseeing staff rostering; the management and collation of rotas, monitoring sickness and holiday absence to ensure establishment levels are maintained at the correct levels to meet budget and contract requirements.

You will provide training and support to your team to ensure agreed KPI’s are achieved on a team and individual basis, implementing performance management systems to effectively monitor and record progress. You will provide regular updates to report progress within the department.

You will coach and mentor your teams, ensuring staff welfare at all times.

You will have good knowledge of Cash Processing /Coin Area within the branch i.e. to ensure adequate cover can be had should the need arise to cover both planned and unplanned absence from Staff within the Dept .

You will work alongside HR for relevant disciplinary matters and take an active part in proceedings where required. You will take an active role in the recruitment process, including interviewing potential candidates (when asked of you) and supporting the induction and onboarding of new employees within the Branch.

Cash Centre

• Preparing all customer orders and processing all customers lodgements
• Ensuring all equipment is operational daily and maintained
• Balances completed daily for compliance and daily MI completed

ATM

• All ATMs are prepared and countback completed daily
• Report completed daily
• Daily MI
• Any discrepancies highlighted and Investigated
• All areas to be kept clean and Clear of Obstructions at all times

Cash Processing

• All customer processing completed and reported daily
• Discrepancy’s reported and Investigated
• All MI completed daily

IT Systems, Integration and Operations

Ensure you make full and effective use of management information reports available from the company systems. Responsible for the continuous accuracy and integrity of the information entered on the company systems.

You will be expected to utilise and are responsible (at your branch) for:

TMS

Ensuring all employee data from your branch is accurate and fully up to date, this includes (but is not limited to) absence, personal details, holiday, payroll and working time. As this information is critical for other areas within the business, data must be updated when needed daily, and ensure it is fully reflective of your branch. New starters and leavers must be added or removed (as appropriate) and the headcount for your branch is always kept up to date. This data, with clock in and out information is used to ensure that payroll is accurate for all staff to ensure pay discrepancies are kept to an absolute minimum.

Trans Track ‘TT’

It Is Your Responsibility To Manage The TT System Within Your Dept Which Includes Daily Sign Off That The Following Tasks Have Been Completed

Outbound Orders

• All outbound orders for cash and coin have status completed or cancelled.
• Inboard Day Closure
• Cash and coin must be confirmed at the end of each night.

If any of these cannot be correctly processed, full details of the incident must be sent to Operations Manager & Branch Manager.

You must always act in the best interests of the company, customers and staff.

Training

Full training will be provided on all aspects of this role

Schedule

Monday to Saturday. This position will involve PM Shift Work on a Monday to Saturday Rota.

Pay

Based on Experience.