Caseworker - Transition Support

IOM; Dublin; On-site; EUR 42,000 - 59,000; Full time

Job summary

IOM Ireland is seeking a Caseworker - Transition Support to assist Beneficiaries of Temporary Protection (BOTPs) as they navigate major life changes.

You will conduct needs assessments, provide information dissemination, guidance and action planning, refer to services, coordinate with accommodation centers and partners, and support access to resources.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Experience with case management and supporting vulnerable groups.
• Proficiency with IT and Microsoft Office applications.

Responsibilities

• Provide individualized casework and needs assessments.
• Disseminate information, guidance, and action planning.
• Refer beneficiaries to support services and assist access to resources.
• Coordinate with accommodation centers, internal units, and external parties.
• Draft status reports, manage records, and organize meetings.

Skills

Case management

IT knowledge

Microsoft Office

Education

Bachelor's degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or related field

High School diploma with 5 years of relevant experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Job description

Organizational context: The International Organization for Migration (IOM), established in 1951, is a leading UN agency promoting humane and orderly migration. It works with governments and partners to save lives, protect people on the move, and facilitate regular migration pathways. This Caseworker role supports Beneficiaries of Temporary Protection (BOTPs) in Ireland, focusing on their transition and integration.

Job purpose: The Caseworker - Transition Support role is crucial for assisting Beneficiaries of Temporary Protection (BOTPs) within IOM Ireland as they navigate significant life changes. The primary purpose is to provide individualized casework, including comprehensive needs assessments, essential information dissemination, guidance, and action planning. This involves referring beneficiaries to appropriate support services and actively helping them access these resources. The role aims to empower BOTPs by ensuring they understand their available options, addressing barriers to independence, and fostering self-sufficiency during their transition period. This position directly contributes to IOM's mission of supporting people on the move.

Responsibilities: Key responsibilities include assisting in project activity implementation and monitoring, and retrieving, summarizing, and presenting project-related data. The role involves supporting the Transition Support strategy by researching needs, identifying barriers, and analyzing service gaps for BOTPs. Casework involves assessing screening outcomes, applying Standard Operating Procedures (SOPs) to individual circumstances, and flagging procedural issues. Coordination with accommodation centers, internal units, and external parties is essential for processing requests and administrative actions. Disseminating accurate information on services, referring vulnerable cases, and providing translation/interpretation are also core duties. The caseworker will draft status reports, correspondence, and other documentation, respond to information requests, maintain records, and organize meetings. Participation in meetings with stakeholders, monitoring implementing partners, and performing other assigned duties are also required.

Education: A Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, or a related field from an accredited institution is required, along with three years of relevant professional experience. Alternatively, a High School diploma with five years of relevant professional experience is acceptable. Accredited universities are those listed in the UNESCO World Higher Education Database.

Work experience: Required experience includes good knowledge of IT and proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Publisher). Experience working with vulnerable groups such as migrants, refugees, internally displaced persons, and victims of trafficking is essential. Prior work experience within international humanitarian organizations, non-government, or government institutions in a multicultural setting is considered an advantage.

Skills: In-depth knowledge of migration-related subject areas relevant to the Organization. Proficient case management skills.

Required languages: English, Russian, Ukrainian

Desired languages: Arabic, French, Spanish