Scheduling Coordinator

Dovida Ireland; Letterkenny; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Milestone bonus

Laptops

Paid annual leave

Career growth

Training support

Work-life balance

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to manage staffing rotas, monitor client and caregiver concerns, and foster strong relationships with clients and caregivers. The role requires strong communication, organisation, and professional presentation, with daily use of Word/Excel and the People Planner CRM.

The position offers competitive pay, annual leave, and career growth in a multi-office Irish operation.

Qualifications

• Must demonstrate excellent oral and written communication skills.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness.
• Must establish good working relationships with colleagues, clients and caregivers.
• Must have computer skills and be proficient in Word and Excel.
• Must present a professional appearance and demeanour.

Responsibilities

• Organise all rotas and staffing requirements (Rostering shifts).
• Monitor, mediate and log client and caregiver concerns.
• Develop excellent relationships with caregivers and clients.
• Encourage contact between caregivers, clients and the office.
• Maintain Client service schedule in People Planner CRM.
• Enter and maintain Client and Caregiver records.
• Record Caregiver hours and input into People Planner.
• Handle emergencies decisively and professionally.
• Answer calls in a friendly, professional manner.
• Participate in meetings related to scheduling rotas.
• Perform any other necessary duties.

Job description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way

Who we’re looking for

As a Scheduling Coordinator you should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you’ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform Any And All Other Functions Deemed Necessary

What you’ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Paid Annual Leave
• Career Growth
• Training and on going developmental support
• Good Work Life Balance

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Dovida Candidate and Referee Privacy Statement

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.