Operator with French

Cognizant; Dublin; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Attractive salary

Performance-based bonus scheme

Private Medical Insurance

Life assurance

Job summary

Cognizant is looking for a detail-oriented professional for an office-based role in Dublin. The candidate will verify and review information, follow compliance measures, and utilize MS Excel for data analysis. This position requires fluency in French and availability for rotating shifts.

Benefits include an attractive salary and performance-based bonuses. Join a dynamic team dedicated to excellence in content operations.

Qualifications

• Excellent communication skills in French and English.
• Availability to work rotating shift patterns over 7 days.
• Ability to adapt to new technologies and tools quickly.

Responsibilities

• Verify and review information as per policy and guidelines.
• Follow compliance and security measures relating to client data.
• Utilize MS Excel to analyze and interpret data for content operations.

Skills

Fluency in French

Analytical skills

Gen AI skills

Customer service experience

Attention to detail

Tools

MS Excel

Job description

Location: Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580

Working Model: 100% Office Based

Working Time: 24/7 rotation shift pattern, 7 days a week

Job Description

• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures relating to client data.
• Take action on process changes and updates and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Adhere to process norms and structure.
• Ability to gather information via outbound calls to businesses within specific country locations.
• Ability to work with a high degree of accuracy.
• Support users by reviewing / summarizing / completing various types of requests
• Work with great attention to detail / content review.
• Have an extensive exposure to customer service.
• Work in a rapidly changing environment and with high profile tech/evolving AI
• Utilize MS Excel to analyze and interpret data for content operations.
• Implement Generative AI technologies to enhance content creation and management processes.
• Apply Gen AI technologies to improve user interaction and content accessibility.
• Contribute to the overall success of the content operations team by sharing knowledge and best practices.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Application Criteria

• Availability to work rotating shift patterns over 7 days
• Excellent communication skills and fluency in French (and English).
• Possessing Gen AI skills such as prompt engineering
• Excellent attendance record
• Excellent timekeeping
• Ability to handle multiple tasks simultaneously
• Exhibit excellent analytical and problem-solving skills.
• Display strong communication and collaboration abilities.
• Be detail-oriented with a focus on delivering high-quality work.
• Have the ability to adapt to new technologies and tools quickly
• Show a proactive approach to learning and professional development.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory)
• Strong Team player

Benefits

• Attractive salary
• Performance-based bonus scheme
• Private Medical Insurance
• Life assurance