Call for CVs: Floor Coordinator

International Organization for Migration (10000000); Dublin; On-site; EUR 38,000 - 60,000; Full time

Job summary

International Organization for Migration in Ireland seeks a dedicated officer based in Dublin to support the day-to-day registration and processing of applicants seeking international protection. You will coordinate the flow from screening to lodgement, collect biometric data and provide frontline information to applicants, ensuring clear communication and accessibility.

You will liaise with government authorities, NGOs and interpreters, monitor service delivery and contribute to improving

Qualifications

• Experience liaising with governmental authorities, national/international institutions, UN agencies and NGOs.
• Experience working with migrants, refugees, trafficking victims and other vulnerable groups.
• Knowledge of Irish authorities structure and work; experience with UN/INGOs is an advantage.

Responsibilities

• Coordinate applicant flow through screening, registration, biometric collection and lodgement.
• Provide information and frontline assistance to applicants with clear communication of procedures.
• Support applicants with language, literacy, digital, accessibility barriers and arrange mediation/interpretation.
• Collect biometric data using designated equipment per procedures and training.
• Monitor applicant flow, waiting areas and service delivery to identify bottlenecks and improve efficiency.
• Report operational challenges and best practices to management and DJHAM personnel.
• Liaise with DJHAM, interpreters, security and other stakeholders to support daily reception centre operations.
• Identify and escalate safeguarding, welfare, security and technical concerns via reporting mechanisms.
• Ensure compliance with policies, health, safety, security and data protection principles.

Skills

Interpersonal communication

Intercultural sensitivity

Written and verbal communication

Confidentiality and accuracy

Data reporting and statistics

Stakeholder liaison

Education

High School diploma

Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law

Job description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), UN Volunteers with at least twelve (12) months of continuous service in IOM, and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission, the direct supervision of Head of the Immigration, Border Governance (IBG) and Protection, and in collaboration with the project management team and relevant units in the mission, the incumbent will be based in Dublin, Citywest Reception Centre, and will be accountable for the day-to-day implementation of activities supporting the registration and processing of applicants seeking international protection in Ireland.

1. Coordinate and facilitate the efficient applicant flow throughout the screening, registration, biometric collection and lodgement processes, ensuring the efficient movement of applicants and effective queue management within the Citywest Reception Centre.
2. Provide information, guidance and frontline assistance to applicants, ensuring that procedures, requirements and available services are communicated clearly and effectively.
3. Provide practical assistance to applicants experiencing language, literacy, digital, accessibility or other procedural barriers, and facilitate access to appropriate cultural mediation, interpretation and other support services where required.
4. Undertake biometric data collection activities using designated equipment and systems, in accordance with established procedures, operational instructions and training requirements.
5. Monitor applicant flow, waiting areas and service delivery processes, identify operational bottlenecks or emerging issues and take appropriate actions to support the efficient functioning of reception centre activities.
6. Contribute to the continuous improvement of service delivery by providing feedback on operational challenges, emerging needs and opportunities to the project management team and DJHAM personnel to contribute to the improvement of processes and efficiency of service delivery.
7. Liaise and coordinate with DJHAM personnel, IOM Cultural Mediators, interpreters, security personnel and other relevant stakeholders to support daily reception centre operations, including logistical, administrative tasks, and daily applicant lunch arrangements.
8. Identify, document and elevate operational, safeguarding, welfare, protection, security and technical concerns through established reporting mechanisms and in accordance with relevant procedures.
9. Ensure compliance with applicable policies, procedures, health and safety requirements, security protocols, confidentiality obligations and data protection principles in the performance of all duties.
10. Collect and share data and information from the field on a regular basis with the project management team and ensure timely preparation and submission of field reports, including key figures and identification of good practices, gaps and challenges.
11. Promote and maintain synergies with other IOM Projects in the Citywest Reception Centre.
12. Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education

• High School diploma with six years of relevant experience; or,
• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations.
• Experience in working with migrants, refugees, victims of trafficking and other vulnerable groups.
• Knowledge and understanding of the relevant Irish government authorities structure and work.
• Prior work experience with UN/ international humanitarian Organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage.

Skills

• Ability to work with migrants and asylum seekers, including people with vulnerabilities
• In depth knowledge of legal and normative framework of International Protection and the procedures related to the asylum application in Ireland
• Proven competencies in liaising with a variety of stakeholders, including government authorities, international and national institutions, and non-governmental partners
• Strong interpersonal and intercultural skills
• Strong written and verbal communication skills
• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities
• Ability to prepare clear and concise reports and work with statistics

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Knowledge of other languages relevant to the current migratory trends in Ireland, is considered an advantage (Arabic, Somali, Georgian, Pashto, Urdu, Yoruba, and others).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values

- all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies– behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies– behavioural indicators (applicable only if with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.

As the right to live and work in Ireland is required, the contract issued may be shorter that the period mentioned in the advertisement, in order to align with the expiry date of the work permit.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies