Call Centre Office Administrator

Walsh Waste & Recycling; Oranmore; Sur place; EUR 28 000 - 34 000; Plein temps

Résumé du poste

Walsh Waste & Recycling in Oranmore is seeking an organized administrative assistant to support the Business Service Team. The role involves handling calls, data entry, customer bookings, and general office tasks from the Deerpark Industrial Estate.

You will greet visitors, process online orders, post invoices at month end, and assist the accounts team with price and invoicing queries. Reliable commute to Oranmore is essential.

Responsabilités

• Answer all telephone calls promptly and clearly
• Transfer calls efficiently
• Respond to customer queries
• Capture customer details accurately when booking services
• Carry out precise data entry and other administrative duties
• Process online orders
• Greet visitors at the front desk
• Post invoices and statements at month end
• Ensure departmental dockets are up to date
• Set up new accounts for different departments when required
• Assist Accounts with price errors/invoices/tonnage errors
• Generate and export calls when rostered or required
• Assist with training of new employees when required

Connaissances

Phone handling

Data entry

Customer service

Administrative support

Description du poste

Job Description

Location:

Walsh Waste & Recycling, Deerpark Industrial Estate,

Reports To

• Reports to the Business Service Team Lead and Business Operations Manager.

Responsibilities

• Answering all telephone calls in prompt, clear and friendly manner.
• Transferring calls efficiently.
• Responding to customer queries.
• Ensuring customers details are captured accurately when booking services.
• Carry out precise data entry and other administrative duties.

Shared office Tasks below

• Processing online orders.
• Answering the door and greeting customers at the front desk.
• End of month Matching and posting invoices & statements
• Ensuring all your allocated/Department dockets are up to date.
• Setting up new accounts for different departments when required as per phone call received.
• Assisting your Accounts Colleagues/Financial controller with any quires in relation to your department regarding price errors/invoices/tonnage errors.
• Generating and Exporting calls when rostered or required.
• Assisting with the training of new employees when required.

Ability to commute/relocate:

Oranmore, County Galway: reliably commute or plan to relocate before starting work (preferred).

About The Company

Guided by our mission to grow sustainably and equitably, we are committed to delivering innovative, environmentally responsible, and cost-effective services. We continuously invest in our people, embrace cutting-edge technologies, and promote a circular economy through waste reduction, reuse, and recycling—while maintaining exceptional customer care.

Sustainability Highlights

• Achieved a 50% reduction in CO₂ emissions.
• Improved collection route efficiency by 20%.
• Transitioning our entire fleet of cars and vans to Electric Vehicles.
• Committed to planting 50,000 trees to offset operational emissions.
• Purchasing 100% renewable electricity for our operations.
• Expanding our renewable energy capacity with solar panels on office rooftops.

We strive to be recognised not only for our reliability and flexibility but also as a leader in sustainable waste management. Our goal is to set the standard in the industry through forward-thinking solutions that benefit our employees, our customers, and the environment.

Company Culture

At Walsh Waste & Recycling, the company fosters a welcoming and friendly culture where staff members from diverse backgrounds collaborate to deliver high-quality customer service. The company invests in continuous employee development and training to maintain these standards. Based in Oranmore, all company departments operate from the same site, which is close to local amenities and only a 2-minute drive from the M6 motorway. Whether in the office, yard, garage, or on the road, Walsh Waste & Recycling ensures staff have the best equipment to perform their jobs effectively. The vehicle fleet is regularly upgraded and well-maintained in the on-site garage, and the office spaces are newly refurbished with modern equipment and energy efficiencies to reduce environmental impact.

Closing Date

Friday 20th November, 2026

Contract Type

fulltime

Salary

Based on Experience