Butler - Part-time

Ballyfin Demesne; Ballyfin; On-site; EUR 17,000 - 25,000; Part time

Job summary

Ballyfin Demesne is seeking a friendly Part-time Front of House assistant to welcome guests, assist with luggage and parking, and guide visitors around the House and Demesne. The role requires excellent communication and a polite, professional appearance during weekend and holiday shifts.

Working weekends and seasonal holidays, you will be on a 3-shift pattern from 8am to 8pm, providing outstanding customer service while ensuring guests have a memorable and seamless visit to the estate.

Qualifications

• Experience in customer service and front-of-house is preferred.
• Strong communication and interpersonal skills are essential.
• Professional appearance and grooming standards are expected.

Responsibilities

• Welcome guests on arrival and meet/assist them as they arrive.
• Assist guests with luggage and parking of vehicles.
• Help guests to their allocated rooms and maintain presence in public areas.
• Answer the house telephone courteously and relay messages promptly.
• Provide information about the House and Demesne attractions and conduct daily tours.
• Assist guests with Demesne activities and issue/maintain equipment as needed.

Skills

Customer service

Communication skills

Guest relations

Job description

This is a Part-time, Seasonal position, working approximately 2 over 7 days, Shift work. Mainly Weekends and Seasonal Holidays. Ideal for a local candidiate who is flexible. 3 shift patterns available spanning the hours of 8am - 8pm. This is a great opportinuty for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House team and has direct communciation with our guests. The duties include (but are not limited to:)

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and completing daily house tours
• Assisting guests with all Demesne activities as instructed.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Cleaning footwear and issuing umbrellas and coats where required.

If you have a passion for customer service, have excellent communication skills and are a hard worker, we want to hear from you. Please note that professional appearance and grooming standards are essential.