Business Services Associate - Surgical (FTC)

Unipharmedtech; Leinster; On-site; EUR 26,000 - 32,000; Full time

Job summary

Tekno Surgical is seeking a Customer Services Business Services Associate for a 6-month fixed-term contract in Ireland. You will be the primary link between the customer service collaboration team and the Customer Service Manager, handling a high volume of queries and ensuring timely, professional responses.

In this role you will support the Sales Team and broader operations, manage workflows, and contribute to continuous improvement of service processes.

Qualifications

• Demonstrates high level of attentiveness when interacting with customers.
• Ability to prioritise cooperation and collaboration with others before acting.
• A can-do attitude to implement solutions.
• Strong customer orientation and commitment to exceptional service.
• Excellent communication and administrative/IT skills.

Responsibilities

• Efficient Query Management: Process a high volume of queries and requests received via group email with timely, professional, and accurate responses.
• Operational Support: Provide coordinated support to the Sales Team and other operational members to ensure smooth workflows.
• Monthly Reporting: Monitor and report on activities and outcomes to relevant stakeholders.
• Workflow Delegation: Manage the workflow by assimilating and delegating information via the business services email and other channels.

Skills

Customer service

Communication

Administrative

IT/Computing

Teamwork

Tools

Navision

Job description

Please note this is a fixed-term contract role for 6 monthsThe Customer Service Business Services Associate for Tekno Surgical will be responsible for the provision of the highest standard of Customer Services deliverable’s in line with Tekno Surgical Customer service standards and with industry best practice. They will be accountable for and provide the primary link between the completion of Business support requirements by the Customer Service collaboration team and the Customer Service ManagerThis position involves a broad understanding of our business and the various areas where support is required. This role will be involved in determining how our process transactions are Defined, Managed, Measured, Analyzed, Improved and Controlled along with supporting the needs of sales team. Included in this role will be to support sales team requirements along with supporting the business needs as they occur. The activity for the Business Services Associate will be managed and reported upon on a monthly basis.They will handle the workflow by assimilating and delegating all the pertinent information presented daily from all the relevant stakeholders. Actions will be mainly delegated to the Associate via the business services email along with the normal correspondence channels.Principal Duties And ResponsibilitiesEfficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses.Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows.Candidate RequirementsDemonstrates high level of attentiveness when interacting with customersCan Prioritize cooperation and collaboration with others before actingA know how, can do attitude to implement solutionsHas a focused nature and takes great satisfaction from being busy and productive.Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers’ expectationsPossesses excellent communication skills.Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage.A passion for developing and raising the bar on the customer experienceThe ability to provide innovative insight for Continuous ImprovementTeamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.#teknosurgical