Business Processes & Systems Analyst

Harris-Group; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

5% pension match

25 days annual leave

Employee Assistance Program

Cycle to Work Scheme

Job summary

Harris Group, Ireland’s leading distributor of commercial vehicles and aftersales services, seeks a Business Processes & Systems Analyst to deliver and enhance critical business systems across the Group. The role spans IMS implementation and broader technology, including finance, dealer network, and reporting platforms.

You will bridge business stakeholders with IT and vendors, driving value, improvements, and data-driven decision making across multiple teams and platforms.

Qualifications

• Experience delivering or supporting DMS, IMS, ERP, CRM or other enterprise platforms.
• Excellent stakeholder management and communication skills.
• Ability to bridge business and technical teams.
• Strong project delivery and change management experience.
• Experience managing business-critical systems in automotive retail, distribution or related environments.

Responsibilities

• Lead business workstreams relating to the IMS transformation program.
• Manage and support the wider portfolio of business systems across the Group.
• Own relationships with software vendors, implementation partners and third-party service providers.
• Gather business requirements and translate them into practical system solutions.
• Identify opportunities to streamline processes through technology and automation.
• Coordinate testing, training, data migration and change management activities.
• Support the implementation and ongoing development of reporting and analytics platforms.
• Work with Finance, Sales, Aftersales, Parts, Logistics and Operations teams.
• Oversee system integrations and ensure data flows between platforms.

Skills

Vendor management

Stakeholder management

Business-IT liaison

DMS/IMS/ERP/CRM

Project delivery

Job description

The Business Processes & Systems Analyst will be responsible for the successful delivery, support and continuous improvement of business-critical systems across the Group. While the implementation of a new Integrated Management System (IMS) will be a key initial focus, the role extends across the wider technology landscape, including finance, warranty, dealer network, operational and reporting platforms. The successful candidate will act as the bridge between business stakeholders, software vendors and the IT team, ensuring systems support the Group’s strategic objectives and deliver measurable business value.

Key Responsibilities

• Lead business workstreams relating to the Group’s IMS transformation program.
• Manage and support the wider portfolio of business systems across the Group.
• Own relationships with software vendors, implementation partners and third-party service providers.
• Gather business requirements and translate them into practical system solutions.
• Identify opportunities to streamline processes through technology and automation.
• Coordinate testing, training, data migration and change management activities.
• Support the implementation and ongoing development of reporting and analytics platforms.
• Work closely with Finance, Sales, Aftersales, Parts, Logistics and Operations teams.
• Oversee system integrations and ensure data flows effectively between platforms.
• Monitor system performance, risks and improvement opportunities.
• Support the Head of Technology & Digital/CIO in defining and delivering the Group technology roadmap.
• Act as a key point of contact for business systems projects across the organisation.
• Strong experience managing business-critical systems within automotive retail, distribution or a similar environment.
• Experience delivering or supporting DMS, IMS, ERP, CRM or other enterprise platforms.
• Excellent stakeholder management and communication skills.
• Strong project delivery and change management experience.
• Ability to bridge business and technical teams.
• Experience working with software vendors and third-party implementation partners.
• Self-motivated with the ability to manage multiple priorities.
• Experience of automotive DMS/IMS platforms is highly desirable; however, candidates with strong business systems, ERP, CRM or transformation experience from related industries will also be considered.
• Competitive basic salary
• Defined Contribution Company Pension Plan matching up to 5%
• 25 days annual leave
• Employee Assistance Program
• Cycle to Work Scheme

About Us

At Harris Group, we are proud to be Ireland’s leading distributor of commercial vehicles, spare parts & aftersales services with a legacy spanning over 60 years.

Founded on a spirit of innovation and strong values, our business has grown through a consistent commitment to excellence, customer service, and long‑term partnerships. These principles were established by our founder, Pino Harris, and continue to shape everything we do today.

We work with some of the world’s leading automotive brands and continue to invest heavily in our parts and after‑sales service infrastructure. This ensures we provide not only high-quality vehicles, but also the ongoing support our customers depend on.

As our industry evolves, so do we. We are actively contributing to the future of transport by delivering clean, sustainable, and cost‑effective commercial and public transport solutions.

Why Join Us

Our people are at the heart of our success. Every employee contributes to our continued growth, and we are committed to creating an environment where you can develop, thrive, and make a meaningful impact.

We value:

• Innovation and forward thinking
• A strong sense of integrity and accountability
• Collaboration and teamwork
• Pride in delivering exceptional service

Joining Harris Group means becoming part of a team that values not just what you do, but how you do it.