Business Operations Manager

Dovida Ireland; Letterkenny; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dovida Ireland is seeking a Business Operations Manager to lead the Donegal office. You will oversee daily operations, coordinate care services, and drive high-quality client outcomes with a focus on compliance and performance.

Join a team that values compassionate service and professional development. You will mentor Scheduling, Care Management, and Administrative staff, shape operational processes, and partner with the Talent & HR team to forecast staffing in the Donegal region.

Qualifications

• 3+ years in operations management, healthcare, or service industries.
• Strong people-management experience with diverse teams.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Oversee daily operations of the Donegal office and scheduling of care services.
• Lead Scheduling, Care Management, and Administrative teams.
• Monitor KPIs, service levels, and regulatory compliance with HIQA.
• Support onboarding and development of caregivers and office staff.
• Contribute to local and national initiatives to improve service delivery.

Skills

People management

Communication

Problem solving

Organisational skills

Travel willingness

Tools

Alayacare

CarePlanner

People Planner

Job description

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.

Guided by our ‘Circle of Care’ philosophy, we promise: Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future—one life at a time.

Who We’re Looking For;

We are seeking a Business Operations Manager—an experienced operational leader with strong people-management skills and a commercial, solutions-focused mindset.

As an Operations Manager you will ensure the smooth, efficient day-to-day running of the Donegal office, deliver high-quality home care services, and support the team in meeting operational, compliance, and client-service standards. This role is key to driving caregiver engagement, excellent client outcomes, and effective coordination of care.

Key Responsibilities

Operational Leadership

• Oversee the daily operations of the Donegal office, ensuring efficient coordination and scheduling of care services.
• Lead, mentor, and support the Scheduling, Care Management, and Administrative teams.
• Drive operational excellence through monitoring of KPIs, service levels, and team performance
• Ensure timely resolution of operational issues and elevate only where appropriate.

Client & Caregiver Experience

• Maintain high-quality client care standards and manage client feedback, complaints, and service improvements.
• Build strong relationships with clients, families, and community partners throughout the Donegal region.

Compliance & Quality

• Ensure full compliance with HIQA regulations, internal policies, and contractual standards.
• Monitor documentation, care plans, and reporting to maintain accuracy and regulatory readiness.

Staffing & Workforce Planning

• Work closely with the Talent &HR Team to forecast staffing needs based on client demand.
• Support the onboarding, integration, and development of caregivers and office team members.

Business & Operational Strategy

• Contribute to local and national initiatives aimed at improving service delivery and operational efficiency.
• Analyse trends, identify risks, and propose solutions to enhance office performance.

Requirements

• 3+ years’ experience in operations management, healthcare, hospitality, or related service-based sectors.
• Strong people-management experience, with a track record of leading diverse teams.
• Excellent communication, organisational, and problem-solving skills.
• Ability to thrive in a fast-paced environment and make sound decisions under pressure.
• Full driving licence and willingness to travel within the Donegal region.
• Experience in home care, healthcare regulation, or community services.
• Familiarity with Scheduling/Rostering CRM systems such as Alayacare, CarePlanner, People Planner or similar.
• Background in client service, complaint handling, or quality assurance