Business Development Manager

Collins McNicholas Recruitment & HR Services Group; Galway; On-site; EUR 65,000 - 85,000; Full time

Job summary

Collins McNicholas Recruitment & HR Services Group seeks an experienced Business Development Manager in Ireland to drive day-to-day operations, oversee trainers and contractors, and grow client relationships. The role blends operations, people management and commercial development to support growth and profitability.

You will work closely with Directors, identifying opportunities, refining processes and leveraging technology to enhance efficiency and reporting.

Qualifications

• Significant experience in a business, operations or general management role.
• Proven experience managing people and external contractors.
• Experience in training, occupational health and safety, healthcare, consultancy or professional services is advantageous.
• Strong B2B client relationship management with senior stakeholders.
• Commercial mindset with account growth or revenue opportunity focus.

Responsibilities

• Oversee day-to-day operations across training, ergonomic consultancy, DSE assessments and related services.
• Manage employees, trainers, consultants and contractors to meet client requirements.
• Develop and improve operational processes and systems as the business grows.
• Monitor workloads, capacity, service delivery and performance.
• Build long-term relationships with key B2B clients and explore new revenue.
• Support new business development, including sales pipeline and tenders.
• Coordinate training programmes and contracts with trainer capacity.
• Recruit, onboard and manage teams; monitor revenue, costs and profitability.
• Provide KPIs and reporting on revenue, client retention and performance.
• Identify efficiency gains through technology and AI-driven systems.

Skills

Business development

People management

Strategic planning

B2B relationships

Education

Bachelor's degree in Business/Commerce

Tools

Microsoft 365

Excel

CRM systems

Job description

Our client is a growing Irish business providing ergonomics consultancy, DSE assessments, workplace training and related professional services to a wide range of business clients.

They are now looking to appoint an experienced Business Development Manager to take responsibility for the day-to-day management and continued development of the business. This is a hands-on role combining business operations, people management, client relationship management and commercial development.

Working closely with the Directors, the successful candidate will play a key role in improving operational efficiency, strengthening client relationships, developing new business opportunities and supporting the continued growth and profitability of the organisation.

Responsibilities

• Oversee the day-to-day operations of the business across training, ergonomic consultancy, DSE assessments and associated services.
• Manage and coordinate employees, trainers, consultants and contractors to ensure client requirements are delivered efficiently and to a high standard.
• Develop and improve operational processes, systems and procedures as the business continues to grow.
• Monitor workloads, capacity, service delivery and overall operational performance.
• Act as a senior point of contact for key B2B clients, building strong and long-term relationships.
• Identify opportunities to develop existing client accounts, cross-sell services and generate additional revenue.
• Support new business development, including identifying prospective clients, managing the sales pipeline and contributing to tenders, proposals and presentations.
• Oversee the coordination of training programmes and contracts, ensuring appropriate trainer capacity and consistent service delivery.
• Manage and support employees, trainers, consultants and contractors, including recruitment, onboarding, workforce planning and performance management.
• Monitor revenue, costs, margins and profitability, using financial and operational information to support decision-making.
• Develop and maintain appropriate KPIs and management information covering areas such as revenue, client retention, new business, service utilisation and operational performance.
• Provide the Directors with clear reporting on business performance, risks, opportunities and areas requiring action.
• Identify opportunities to improve efficiency through technology, automation, AI and digital business systems.

Requirements

• Significant experience in a business, operations or general management role, ideally within an SME or growing organisation.
• Proven experience managing people, teams and external contractors.
• Experience within training, occupational health and safety, healthcare, consultancy or professional services would be advantageous
• Strong B2B client relationship management experience with the confidence to engage with senior stakeholders.
• Commercially minded with experience in business development, account growth or identifying new revenue opportunities.
• Good financial and numerical capability, including experience monitoring budgets, revenue, costs, margins or profitability.
• Experience developing and monitoring KPIs, management information and business performance.
• Strong IT skills, particularly Microsoft 365, Excel, CRM and digital business systems.
• A good understanding of how technology, automation and AI can be used to improve business efficiency and reporting.
• A proactive, practical approach with the ability to move between strategic planning and hands‑on operational management.
• A degree or equivalent professional experience in business, management, commerce or a related discipline.

For a confidential discussion, a more detailed job spec and more information on the role, please contact Amy Newell [e-mail] 091-706718