Business Analyst – Strategy & Transformation

careersdeltacapita; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Delta Capita is seeking a Business Analyst – Strategy & Transformation in Dublin to support the design of a Personal Investment Account proposition. The role involves understanding customer journeys, facilitating workshops, and working closely with teams to translate concepts into requirements.

The ideal candidate will have solid experience in business analysis within financial services and must be adaptable to hybrid working arrangements, typically 3 days in the office and 2 from home.

Qualifications

• Proven experience as a Senior Business Analyst within financial services.
• Investment or wealth management experience is desirable.
• Experience supporting digital propositions and transformation programmes.

Responsibilities

• Review existing advice journeys and customer touchpoints.
• Support design of future-state digital customer journeys.
• Facilitate workshops with Subject Matter Experts across business units.

Skills

Senior Business Analyst experience

Strong workshop facilitation skills

Process mapping expertise

Customer journey mapping experience

Job description

Business Analyst – Strategy & Transformation

Fixed Term Contract / Perm

Dublin

This role will support the design and regulatory readiness of a Personal Investment Account (PIA) proposition. The successful candidate will play a key role in understanding current customer journeys, shaping future‑state digital experiences, supporting detailed design activities, and preparing the organisation for the publication of Government scheme rules.

Key Responsibilities

• Review and assess existing advice journeys, customer touchpoints, and supporting processes.
• Support the design and definition of future‑state digital customer journeys and operating models.
• Facilitate workshops with Subject Matter Experts (SMEs) across multiple business units and partner organisations where appropriate.
• Work closely with Product Owners and delivery teams to translate concepts into detailed business requirements and design inputs.
• Analyse customer journeys, including considerations for vulnerable customers, joint accounts, and other specialised scenarios.
• Support planning and requirements for digital experiences, including website journeys, calculators, financial literacy tools, and self‑service capabilities.
• Validate programme assumptions and assess alignment following the publication of Government scheme rules.
• Maintain requirements traceability and contribute to governance documentation.
• Present findings, insights, and recommendations using clear, business‑focused language.

Required Skills & Experience

• Proven experience as a Senior Business Analyst within financial services.
• Investment or wealth management experience is desirable but not essential.
• Experience supporting digital propositions, customer journey design, or transformation programmes is advantageous.
• Strong workshop facilitation and stakeholder engagement skills.
• Expertise in process mapping and future‑state design.
• Ability to work effectively in ambiguous and evolving environments.
• Demonstrated experience translating strategic concepts into structured requirements and design outputs.
• Customer journey mapping experience preferred.

Expectations regarding hybrid working

As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. However, some of our clients have now moved up to 4 days and even 5 days in the office and we require candidates to be flexible to meet our client demands.

How We Work

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a fixed‑term / Perm contract full‑time position located in Dublin. As the selection and interview process is ongoing, please submit your application in English as soon as possible; if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Ireland is mandatory.