Business Analyst (Microsoft Dynamics 365 CRM / Data as a Service)

Trinity College Dublin; Dublin; On-site; EUR 60,000 - 71,000; Full time

Job summary

Trinity College Dublin is seeking a Business Analyst to support the Enterprise CRM (Dynamics 365) and a cloud Data Hub as part of the DT4 data transformation project. The post holder will gather requirements, map data, document processes, provide training, and assist with testing and release management.

This is a permanent role within IT Services, 35 hours per week. The appointment will be made on the Administrative 2 salary scale (€60,185 - €70,718 per annum) in line with Government pay policy.

Qualifications

• Experience providing business analysis for enterprise CRM systems.
• Ability to gather requirements and map business processes.
• Experience creating and maintaining documentation and training materials.

Responsibilities

• Provide ongoing BA support for Trinity’s Enterprise CRM (Dynamics 365) and cloud Data Hub.
• Lead requirements gathering, data mapping and process documentation.
• Develop training materials and assist with testing and release management during the DT4 project.
• Contribute to BAU work within the IT Services department.

Skills

Business analysis

Requirements gathering

Data mapping

Documentation

Training and testing

Tools

Dynamics 365

Job description

Trinity is Ireland’s leading university and is ranked 75th in the world (QS World University Rankings 2026). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years.

Post ID: 039245

Post Summary:

The purpose of this role is to provide ongoing Business Analyst support for the university’s Enterprise CRM (Dynamics 365) and cloud Data Hub. The production CRM and Data Hub are under continued development as part of a data transformation project (DT4). The post holder will play a key role in providing data and business process mapping, requirements gathering, documentation, training and testing. In addition, they will provide support and further release management during the phases of the DT4 project and beyond. Time permitting, the post holder will be expected to take on other business analyst work in the IT Services department.

This is a permanent post, reporting initially to the DT4 project manager, to ensure smooth delivery of the DT4 Data Transformation programme, ongoing operational support and future BAU releases.

Full Job Description is available on the TCD Vacancies Portal.

Post status: Permanent Contract

Hours of Post: 35 hours per week

Salary: This appointment will be made on the Administrative 2 Salary Scale (€60,185 - €70,718 per annum) at a point in line with current Government pay policy.

Closing Date: 12 Noon (Irish Time) 29th September 2026

Informal enquiries about this post should be made to Geoffrey Bradley, Deputy Director of IT Service

Our Values - putting our words into action

Values matter. They are key to the success of our Strategic Plan. We centre our behavioural values around the importance of belonging. We recognise that the university will thrive by each of us respecting and caring for one another. We know we can achieve much more through working together. We know too that we must take responsibility for our actions and be accountable. We must, and will never stop, imagining. And through being nature positive we connect not just with the environment but with our ambitions for a sustainable future.

At Trinity, we are committed to equality, diversity, and inclusion. We welcome applications from all individuals, including those with disabilities, those who have followed non-traditional career paths, and those who have taken time out for reasons such as family or caring responsibilities. We also welcome international applicants, including those who have been displaced due to conflict or war.

Trinity College Dublin is Ireland’s premier university. We are an EU Sustainable Gender Equality Champion and hold an Athena Swan Silver Award, recognising our ongoing work to advance gender equality both within Trinity and across the higher education sector. Trinity is committed to supporting work–life balance and creating a family-friendly working environment.