Business Analyst – Lean

Next Level Business Services Inc.; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Next Level Business Services Inc. is seeking a Business Analyst – Lean to analyse end-to-end workflows, map current-state processes, and design optimized future-state processes.

You will identify non-value-added activities and facilitate Lean workshops across organizational levels. The role involves establishing baselines, applying Lean tools (5S, Kaizen, Kanban, JIT, Poka-Yoke, Standardized Work, RCA), and driving continuous improvement with a focus on financial and customer value.

Qualifications

• Experience driving Lean process improvements across end-to-end workflows.
• Ability to facilitate Lean workshops with stakeholders at all levels.
• Strong data analysis and problem-solving skills.
• Familiarity with standard Lean tools and problem-solving methods.

Responsibilities

• Analyze end-to-end workflows and map current-state processes.
• Identify non-value-added activities and design optimized future states.
• Establish baselines and perform qualitative and quantitative analysis.
• Facilitate Kaizen events and cross-functional problem-solving sessions.
• Drive continuous improvement and link benefits to business value.
• Conduct Gemba walks and engage with frontline teams and leaders.
• Document processes and gather information for improvement solutions.

Skills

Lean methodology

Process analysis

Workshop facilitation

Gemba walks

Kaizen

Kanban

5S

Root Cause Analysis

Takt time analysis

Tools

Minitab

Workflow modelling platforms

Job description

Work Model: Hybrid – 3 days onsite per week in Dublin

Position Overview

We are looking for a Business Analyst – Lean with strong process analysis and continuous improvement capabilities to analyse end-to-end workflows, identify non-value-added activities and design optimized future-state processes.

The successful candidate will work with stakeholders across different organizational levels to identify improvement opportunities, facilitate Lean workshops and support sustainable process transformation.

Key Responsibilities

• Analyse end-to-end workflows, map current-state processes, identify non-value-added activities and design optimized future states.
• Establish FTE baselines and perform qualitative and quantitative data analysis.
• Apply Lean tools including 5S, Kaizen, Kanban, Just-In-Time (JIT), Poka-Yoke, Standardized Work and Root Cause Analysis.
• Use problem-solving techniques including 5 Whys, Fishbone diagrams and A3 problem-solving.
• Collect and analyse baseline process metrics including takt time, cycle time, lead time and throughput rates.
• Use statistical analysis software such as Minitab or workflow modelling platforms where appropriate.
• Conduct Gemba walks and engage with frontline teams and executive stakeholders.
• Facilitate focused Kaizen events, cross-functional problem-solving workshops and process design sessions.
• Drive continuous improvement and help teams sustain process improvements after the engagement.
• Connect operational improvements to financial metrics, customer value and overall business strategy.
• Manage project scope, milestones, timelines and cross-functional teams to ensure deliverables meet client objectives.
• Document current-state processes, pain points, improvement opportunities and proposed future-state changes.
• Work closely with subject-matter experts and programme stakeholders to gather information and develop improvement solutions.

Desired Qualities

Analytical & Problem-Solving Skills

• Ability to analyse processes and information in a structured way.
• Strong analytical and problem-solving capabilities.
• Good understanding of Lean principles.
• Ability to identify waste, duplication, unnecessary hand-offs, bottlenecks and process simplification opportunities.

Process Mapping & Documentation

• Ability to capture current-state processes.
• Experience producing clear process maps.
• Ability to document pain points, improvement opportunities and future-state changes.

Stakeholder Engagement

• Confident and professional when engaging with subject-matter experts and programme stakeholders.
• Strong relationship-building and stakeholder engagement skills.

Communication

• Strong written and verbal communication skills.
• Ability to summarize information clearly and concisely.
• Ability to produce high-quality documentation and deliverables.

Adaptability & Proactivity

• Comfortable working in a fast-paced transformation environment where priorities may change.
• Takes initiative and learns quickly.
• Willingness to take on new tasks or subject areas with appropriate support.