Broker Support Specialist — Hybrid/Flexible Hours

hyperiongrp; Kill; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden Ireland is seeking a detail-oriented Broker Support Executive to back our Wholesale broker network and supervise policy administration. You will manage workloads, respond to queries, log submissions, and support renewals with accuracy.

Based in Kill, Co. Kildare, the role offers hybrid working and opportunities to progress within the Wholesale Commercial team. Prior administration experience in insurance is preferred.

Qualifications

• Extremely well organised with excellent time management skills.
• Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
• Willingness to progress within the team to Account Executive level.
• Excellent communication and relationship-building skills.
• High level of accuracy, organisation, and attention to detail.

Responsibilities

• Manage and prioritise daily workloads through the team task list, ensuring all activities are completed within agreed service levels.
• Monitor and maintain shared team inboxes, responding to broker queries promptly and escalating matters where appropriate.
• Ensure all correspondence and documentation are accurately recorded and filed within internal systems
• Log new business and renewal submissions received from brokers in a timely and accurate manner.
• Prepare, check and issue policy documentation including schedules and endorsements.
• Ensure all policy records are maintained accurately and updated in accordance with company procedures
• Assist in processing policy amendments and endorsements as required.
• Raise and issue invoices to brokers accurately and within required timeframes.
• Monitor outstanding broker balances and ensure payments are received within agreed credit terms.
• Issue payment reminders and follow up on overdue accounts in a professional manner.
• Work closely with the Finance team and brokers to resolve payment queries and reduce aged debt.
• Prepare and issue pre-renewal documentation to brokers in accordance with renewal timelines.
• Support the renewal process by ensuring all required documentation and information is available ahead of renewal dates.
• Support the Team Leader and wider department with ad hoc administrative duties and projects as required.

Skills

Organised

Time management

Communication

MS Office

Insurance administration

Tools

Microsoft Office

Insurance systems

Job description

Howden Ireland is seeking a detail-oriented Broker Support Executive to back our Wholesale broker network and supervise policy administration. You will manage workloads, respond to queries, log submissions, and support renewals with accuracy.

Based in Kill, Co. Kildare, the role offers hybrid working and opportunities to progress within the Wholesale Commercial team. Prior administration experience in insurance is preferred.