Broker Support Executive

Howden Group; Kill; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Career progression toward Account Exec

Job summary

Howden Ireland is seeking a meticulous Broker Support Executive to assist our wholesale broker network with policy administration and delivering exceptional service. The role reports to the Team Leader within the Wholesale Commercial team in Kill.

You will manage daily workloads, respond to broker queries, process new business and renewals, and assist with invoicing and payments. There is a clear path to progression toward Account Executive, with emphasis on accuracy and regulatory compliance.

Qualifications

• Extremely well organised with excellent time management skills.
• Excellent communication and relationship-building skills.
• High level of accuracy, organisation, and attention to detail.
• Aptitude for learning involves working towards an insurance qualification with APA Commercial within 12 months.

Responsibilities

• Manage and prioritize daily workloads through the team task list, ensuring activities meet service levels.
• Respond to broker queries promptly via shared inboxes and escalate as needed.
• Log new business and renewal submissions from brokers in a timely and accurate manner.
• Prepare, check and issue policy documentation including schedules and endorsements.
• Raise and issue invoices to brokers within required timeframes.
• Monitor outstanding broker balances and assist in resolving payment queries.

Skills

Organised

Communication skills

Attention to detail

Independent worker

Education

APA Commercial (within 12 months)

Tools

MS Office

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based out of our Kill office (Co. Kildare), the successful candidate will report to the Team Leader on all aspects of the position and will be an integral part of our wider Wholesale Commercial team.

About the role

As a Broker Support Executive, you will play a pivotal role in supporting our Wholesale broker network, ensuring seamless policy administration, and delivering exceptional service standards. This role is ideal for a detail-oriented professional with strong communication skills and a passion for customer service in the insurance sector.

The successful candidate will have the ability to progress within the department and take on additional role responsibilities such as handling client accounts within a relatively progressive period of time.

Key Responsibilities:

• Manage and prioritise daily workloads through the team task list, ensuring all activities are completed within agreed service levels.
• Monitor and maintain shared team inboxes, responding to broker queries promptly and escalating matters where appropriate.
• Ensure all correspondence and documentation are accurately recorded and filed within internal systems
• Log new business and renewal submissions received from brokers in a timely and accurate manner.
• Prepare, check and issue policy documentation including schedules and endorsements.
• Ensure all policy records are maintained accurately and updated in accordance with company procedures
• Assist in processing policy amendments and endorsements as required.
• Raise and issue invoices to brokers accurately and within required timeframes.
• Monitor outstanding broker balances and ensure payments are received within agreed credit terms.
• Issue payment reminders and follow up on overdue accounts in a professional manner.
• Work closely with the Finance team and brokers to resolve payment queries and reduce aged debt.
• Prepare and issue pre-renewal documentation to brokers in accordance with renewal timelines.
• Support the renewal process by ensuring all required documentation and information is available ahead of renewal dates.
• Support the Team Leader and wider department with ad hoc administrative duties and projects as required.

About You

• Extremely well organised with excellent time management skills.
• Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
• Willingness to progress within the team to Account Executive level.
• Excellent communication and relationship-building skills.
• High level of accuracy, organisation, and attention to detail.
• Proficient in Microsoft Office and insurance administration systems.
• Ability to work independently and as part of a collaborative team.
• Familiarity with regulatory frameworks and data protection standards.
• Aptitude for learning involves specifically working towards an insurance qualification over a specified period of time, with APA Commercial achieved within 12 months.
• 1-2 years previous experience in an administration role desirable.

About Howden Ireland:

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ. For more information, please visit About Us | Howden Ireland (howdengroup.com)

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.