Branch Operations Officer - Cork

Sherry FitzGerald Limited; Ballyerra; On-site; EUR 32,000 - 45,000; Full time

Job summary

Sherry FitzGerald in Cork seeks a Branch Operations Officer to deliver outstanding customer service and keep branch operations running smoothly. The role demands proactive administration, strong communication, and meticulous record-keeping across Agency Cloud, invoices, and viewing coordination.

You will support the branch manager and ensure compliance with process standards, contributing to a high-quality client experience.

Qualifications

• Minimum 2-3 years of administration experience.
• Proficient in MS Office, especially Word and Excel.
• Excellent telephone and communication skills.
• Strong multitasking and detail orientation.

Responsibilities

• Provide excellent customer service representing Sherry FitzWay.
• Support branch manager with daily operational activities.
• Handle incoming queries via phone and email and coordinate viewings and appraisals.
• Ensure accurate data entry in Agency Cloud and monitoring of tasks.
• Prepare engagement documents and ensure compliance files are complete.
• Assist with marketing materials, brochures, and publications deadlines.
• Assist with weekend viewings and regional coordination.

Skills

Customer service

Administration

Communication

Organisational skills

Proactive

Tools

MS Office

Agency Cloud

Job description

Sherry FitzGerald have an opportunity for a Branch Operations Officer to join our team in Cork.

We are looking for a proactive and organised individual to support our branch operations while delivering outstanding customer service.The successful candidate will be capable of working independently, taking initiative, and being a proactive team member. They should possess excellent communication and organisational skills.

Role & Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Ensure all appointments are confirmed on Agency Cloud.
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required.
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
• Prepare content within given deadlines for all in house publications as required.
• Order photos & download to the relevant Agency Cloud property file.
• Prepare and order in house brochures using brochure creation platform.
• Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
• Publish weekly On View times through web portals.
• Update all window displays & ensure display screens in branch are kept updated.
• Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
• Request invoices, balancing/transfer accounts & deposit refunds.
• Review Debtors overspend report from accounts on a monthly basis & provide feedback.
• Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
• Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
• Process credit card payments through Sage Pay.
• Process cheques, save to Agency Cloud & send to Accounts Department.
• Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
• Support the branch in preparation for Saturday viewings
• Distribute weekend viewings numbers to designate regions on a weekly basis.
• Adhere to Company Policies & Procedures

Requirements:

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail

Sherry FitzGerald is an equal opportunity employer. All job applicants are considered solely on their ability to do the job and selection criteria will firmly reflect the needs of the job.